Vulnerable workers prevail in sexual harassment lawsuit
When sexual harassment claims make headlines, the perpetrators are often politicians, celebrities, or corporate executives. There are many “untold” stories, however, of less-newsworthy harassers tormenting service workers, especially those who work in isolation. One such story was recently brought to light in Utah.
On March 24, 2025, the U.S. Equal Employment Opportunity Commission (EEOC) announced the settlement of a lawsuit brought by the agency in federal district court in Utah. The agency filed suit against a company providing janitorial services to hospitals. Due to the nature of the cleaning work in general, employees often work alone or in secluded areas of buildings, making them more vulnerable.
According to the lawsuit, female housekeepers were repeatedly subjected to sexual harassment by a male employee who made inappropriate sexual comments and frequently tried to kiss, touch, and grab them without their permission.
No action, then retaliation
Despite the employees’ multiple and persistent reports of harassment, the EEOC said the company took no action for more than a year to curb the abuse. The company also allegedly retaliated against the female employees by firing two of them after they reported the sexual harassment and retaliated against another female victim by doubling her workload until she eventually resigned due to the untenable working conditions. More than half of all EEOC charges assert retaliation.
The alleged conduct violates Title VII of the Civil Rights Act of 1964, which prohibits sexual harassment.
After the EEOC filed suit, the employer agreed to resolve the case by:
- Paying $400,000,
- Reinstating certain employees,
- Providing letters of apology,
- Training its workforce about harassment,
- Reviewing and revising its policies, and
- Reporting to the EEOC on these subjects.
The EEOC's Phoenix District director commented on the settlement, saying, “Sexual harassment remains a prevalent problem in today's workplace, especially for workers like housekeepers, who may work in isolated environments. Employers commit a second violation of Title VII when they retaliate against employees who complain about the sexual harassment."
Handle sexual harassment claims with care
This case is a reminder that how an employer handles an incident of workplace harassment is critical. An effective response:
- Prevents any further incidents of harassment,
- Avoids retaliation, and
- Helps to limit the employer's liability.
Any complaint received should trigger an investigation, which must be handled carefully.
Here are the steps that should be taken to conduct a fair and unbiased investigation into a complaint of sexual harassment.
- Document the complaint: Upon receiving a complaint of sexual harassment, document the details, including the date, time, and nature of the alleged incident. Even if it’s impossible to substantiate the claim, having the complaint on record may be helpful in dealing with future incidents. It could show a pattern of behavior, for example.
- Balance confidentiality with reality: Talk to the person who made the complaint in private and assure them that their identity will be protected to the extent possible. To thoroughly investigate, however, don’t promise 100 percent confidentiality.
- Ensure a thorough and impartial investigation: HR may want to assign a trained investigator to conduct the investigation. The investigator might be someone in the department with experience in handling sensitive matters who is knowledgeable about sexual harassment policies and procedures. The investigator should interview the complainant, any witnesses, and the alleged harasser, if named.
- Gather evidence: During the investigation, the investigator should gather relevant evidence to support or refute the allegations. This may include reviewing any available documentation, such as emails, text messages, or surveillance footage. The investigator should also interview any witnesses who may have seen the alleged incident or have relevant information.
- Maintain neutrality and objectivity: Throughout the investigation, HR should ensure that all parties involved are treated fairly and impartially. The investigator should approach the investigation with an open mind and avoid any bias.
Key to remember: Taking any alleged sexual harassment seriously, regardless of the complainant’s status, prevents any further incidents of harassment, avoids retaliation, and helps to limit an employer's liability.
EEOC v. HHS Environmental, LLC, Case No. 2:24-cv-00721-TS-CMR