How to respond when an employee complains but doesn’t want HR to “do” anything
You are an HR professional and recently a male employee came to you and said a female supervisor has been making flirtatious comments. On several occasions she suggested they meet at a local bar after work. The employee brushed off the comments and doesn’t want you to say anything to the supervisor, but “wants you to be aware.”
Another employee told you that a company executive has complemented her appearance a few times since she started three months ago. She’s never heard that executive say anything about any other employee's appearance, and it's making her uncomfortable. This employee states emphatically that she doesn’t want you to talk to the executive, but just “wants you to know.”
What should you do with this information? Should you step in, or should you do nothing as asked? Should you document the information, or just keep it in the back of your mind?
Don’t do nothing
HR professionals should strive to resolve workplace problems quickly and restore a healthy environment for everyone. You can’t do that by ignoring complaints.
Doing nothing is also unwise because employers can be held liable for sexual harassment incidents they knew about or should have known about. Managers especially should be made aware they must report any off-the-record complaints to HR and not promise employees they’ll keep any information confidential.
Any details of a complaint, no matter how informally it’s received, should be documented. Even if the employee doesn’t want you to “do anything” or you don’t think there’s any substance to the claim, having it on record may be helpful in dealing with future incidents. It could show a pattern of behavior, for example.
Have a conversation
In the scenarios above, it may be wise to start informal, non-disciplinary conversations with both the supervisor and the executive. Frame these kinds of conversations around:
- Adhering to proper workplace expectations,
- Establishing professional boundaries, and
- Avoiding behavior that could be perceived as unwelcome.
Additionally, follow up with the reporting employee after a reasonable amount of time to show continued support and determine whether the issue has continued or escalated.
Anyone receiving a complaint whether it’s supervisor or someone in HR, should let the person know that it will be kept as confidential as possible, but they should never promise complete anonymity. Once you begin digging into a complaint, the identity of the complainant may be obvious based on the circumstances.
To foster an open culture in which employees feel that they can speak up without fear of reprisals, it’s important to have an anti-retaliation policy, and clear speak-up policies and procedures.
Time for training
If you’ve seen an uptick in complaints about inappropriate behavior, it may be an opportune time to require company-wide training for all employees on what is unprofessional workplace conduct and when it crosses the line and becomes illegal sexual harassment.
Key to remember: HR has a responsibility to investigate complaints, even when an employee says they don’t want anything done. An uptick in such complaints may call for anti-harassment training for everyone.