Uncovering the truth behind anonymous sexual harassment complaints
A caller blocks their number. A note is slipped under the door. An email is sent anonymously.
Sexual harassment in the workplace is a serious issue that requires immediate attention and a thorough investigation. But what if the complaint is anonymous?
When HR receives an anonymous complaint of sexual harassment, it can be challenging to gather the necessary information to effectively address the issue. Here are the steps that should be taken to conduct a fair and unbiased investigation into an anonymous complaint of sexual harassment.
- Document the complaint: Upon receiving an anonymous complaint of sexual harassment, document the details, including the date, time, and nature of the alleged incident. Even if it is impossible to substantiate the claim, having the complaint on record may be helpful in dealing with future incidents. It could show a pattern of behavior, for example.
- Balance confidentiality with reality: Few complaints are truly anonymous. Once HR begins digging into the incident, the identity of the complainant may be obvious based on the circumstances. If that is the case, HR should talk to that person in private and assure them that their identity will be protected to the extent possible. To thoroughly investigate, however, 100 percent confidentiality may not be feasible.
- Conduct a thorough investigation: HR may want to assign a trained investigator to conduct a thorough and impartial investigation. The investigator might be someone in the department with experience in handling sensitive matters who is knowledgeable about sexual harassment policies and procedures. The investigator should interview the complainant, any witnesses, and the alleged harasser, if identified.
- Gather evidence: During the investigation, the investigator should gather relevant evidence to support or refute the allegations. This may include reviewing any available documentation, such as emails, text messages, or surveillance footage. The investigator should also interview any witnesses who may have observed the alleged incident or have relevant information.
- Maintain neutrality and objectivity: Throughout the investigation, HR should ensure that all parties involved are treated fairly and impartially. The investigator should approach the investigation with an open mind and avoid any bias.
How to reduce anonymous complaints
It is difficult for employers to investigate a situation in which employees feel unable to raise a formal concern. When employees instead report an issue anonymously or complain to a manager but ask that it goes no further, employer options are limited.
Managers should be made aware they must report any off-the-record complaints to HR and not commit themselves to keeping any information confidential. Employers can be held liable for sexual harassment incidents they knew about or should have known about.
In addition, employers should take steps to foster an open culture in which employees feel that they can speak up without fear of reprisals. This includes having clear speak-up policies and procedures to train managers and employees. These policies and procedures must have active support at the most senior levels of the business.
If employees see that leadership addresses harassment or other negative workplace behaviors, they will feel more confident about raising any concerns in the future.
Key to remember: Anonymous complaints of sexual harassment are difficult to address but should be investigated as much as is possible. To reduce the number of anonymous complaints, employers should foster a culture where employees feel free to speak up.