Strategies for successful driver training evaluation
One of Brad’s job responsibilities is to conduct driver training. Brad’s training program covers critical subjects including defensive driving, regulatory issues, and company policy and procedure. The instruction is conducted on a regular basis.
Though Brad believes the program is solid, Brad often questions whether drivers are understanding and applying the information presented.
Effective evaluation of the training session can help in determining the level of learning that took place and whether the session helped to improve driver job performance. The following are a few ways to evaluate training sessions.
Pre-tests and post-tests
Pre-tests and post-tests allow trainers to evaluate their drivers’ level of understanding prior to and at the conclusion of training.
The pre-test provides information on the drivers’ current understanding and/or misunderstanding of the subject being presented. It also helps to identify areas that should be focused on during the session.
In addition to serving as a review of the session, the post-test helps a trainer evaluate its effectiveness. The post-test should be used in conjunction with the pre-test to identify any area(s) that may require additional instruction.
Feedback
Distribute a survey as the session is wrapping up, but prior to closing remarks. Make sure enough time is allotted to complete the survey.
Doing this after closing remarks or asking drivers to complete the survey after the scheduled ending time for the training session does not leave enough time for drivers to provide thoughtful feedback.
When creating the survey, make sure it includes both open and closed questions about how drivers are using what they learned in class. This will help in determining the relevance and appropriateness of the topic(s) presented.
Supervisor observations
Supervisors are a valuable resource. They are able to observe a driver’s performance before and after a training session and note changes or improvements.
Make sure supervisors are aware of the training schedule and the subjects being taught. Provide a copy of the training materials to the supervisors.
After the training session, reach out to supervisors on a periodic basis to check on driver progress when it comes to the topics presented.
Measure performance
Compare safety, productivity, or quality measures for the month before and the month after the training.
Again, at the end of six months, compare these same measures to the results for the month prior to and after the training. Look for improvement as well as problems or issues that should be addressed with refresher training.
Key to remember: Effective evaluation of a training session can aid in determining whether the session helped to improve driver job performance.