Safe CMV operation is key concern, survey shows
In a recent survey, 58 percent of fleet managers rated a driver's ability to correctly operate an assigned vehicle as their “most important” concern.
The survey, conducted by the J. J. Keller & Associates, Inc.® Center for Market Insights entitled “State of Fleet Management,” asked fleet managers to rate what they considered most important when it came to driver knowledge and skill. In distant second at 27 percent, was knowledge of the safety regulations.
Regulatory requirements
According to the regulations, a carrier must ensure that all its drivers can safely operate the assigned vehicle based on either training and/or experience (see 391.11(b)(3)).
To assure the driver operates safely and compliantly, one of the regulatory requirements is that the carrier do a road test (391.31). Also, to make sure the driver’s vehicle will be able to do what is asked of it, the carrier must make sure the driver knows the vehicle systems and how to inspect them (see 392.7, 393.1, and 396.1).
There are also the safety management control requirements found in 385.5. These require the carrier to have systems, policies, programs, practices, and procedures in place to operate safely and compliantly. Finally, the carrier must make sure its drivers operate in compliance with the state and local laws (the traffic codes, see 392.2).
Practical requirements
Regulations aside, there are several reasons carriers must make sure their drivers are safely operating their assigned vehicle. If the carrier’s drivers are not operating safely, the carrier will have serious on-road compliance issues (violations and citations) and a high crash rate. Also, if a carrier chooses to put an unqualified or unsafe driver on the road, when that driver is involved in a crash the carrier will be dealing with an extensive investigation by a safety agency and a serious lawsuit, and the additional liability that comes from negligence.
Solutions
So how does a carrier address this concern? Through hiring practices, policies, procedures, training, and tracking.
- Hiring: This involves having a hiring standard that exceeds the requirements, such as no more than two traffic violations in the last three years, no disqualifying traffic violations in the last five years, and no more than three crashes in the last five years and then screening all applicants against the standard. It also involves using all possible tools (application verification, a live interview, the Pre-employment Screening Program, full background checks, etc.) when screening applicants. Once hired, there should be an onboarding process that verifies the driver’s knowledge, skills, and fit with the company.
- Policies and procedures: These, when used correctly, establish your expectations for the drivers. One key policy here will be one that requires drivers to drive compliantly, safely, and defensively at all times.
- Training: Once the expectations are known, the next step is to provide the drivers with the tools necessary to meet the expectations. This is done through training. In this case, the applicable training would be on traffic codes and defensive driving. The final step in the training should be testing to verify that the drivers have the knowledge and skills needed to operate compliantly, safely, and defensively.
- Tracking: This involves watching various measures (hard braking incidents, complaints, roadside violations, citations, crashes, etc.) and using the measures to locate drivers that are not operating compliantly, safely, and defensively.
Key to remember: Drivers correctly operating the vehicles assigned to them is an important issue to carriers, and using the solutions to make sure that happens should be a priority.