How to respond if leadership is making your workplace toxic
“What can I do about a toxic manager?”
“Leadership has created a toxic culture; what can I do?”
“What if it’s the CEO who’s making the workplace toxic?”
When a J. J. Keller & Associates webcast addresses the topic of toxic workplaces, attendees inevitably ask those questions.
Their situation is not unique. In a 2024 poll by jobs site Monster, 67 percent of workers said they feel they work in a toxic environment. Those toxic work environments lead to bad mental health. In that same poll, 53 percent of workers said a bad manager contributes to their negative mental health.
How an employee might deal with a toxic leader
The two most common employee responses to a toxic manager are to ignore the problem or quit. Neither improves the situation.
Ignoring the situation is stressful and usually not sustainable, and quitting isn’t always an option.
Here are some things to try instead:
- Embrace teamwork: If a toxic manager is pitting people against each other, getting those people unified will usually shut it down. For example, if a manager complains to some team members that others on the team are to blame for problems, team members can defend each other to prevent the situation from becoming toxic. Without harshly criticizing the manager, team members should make positive statements that let the manager know that team members support each other.
- Write it down: Document toxic behavior and policy violations. If what the manager is doing is illegal, and there is documented proof, the company will likely not want to continue to risk employing them. Also document any direct links between the manager’s behavior and costs to the company, including employee turnover. If leadership can see the cost of turnover caused by this manager, they may act.
- Set boundaries and stick to them. It takes courage, but let the toxic manager know that if you receive a degrading email, you will not respond. If the toxic manager yells at you in front of others, walk away. If they speak to you in a nasty, condescending tone, hang up the phone. Everyone has the right to work with people who treat them with respect. Setting boundaries increases the chances that toxic behavior will decrease. If you are seen as someone who refuses to be treated badly, the toxic person may grow to respect that confidence.
Additional steps HR can take
HR professionals are in the delicate position of hearing complaints about toxic leaders from employees and having to work day-to-day with those same leaders. Here are some steps HR might take to improve a toxic culture:
- Be honest with higher-ups. In some organizations, top leaders think they’ve done a better job of addressing toxic culture than they have because day-to-day toxic behaviors aren’t shared with them. Don’t keep them in the dark. External data from job sites like Glassdoor or Indeed can provide unvarnished feedback on how well an organization is doing in addressing toxic behavior. This information should not be ignored when trying to assess corporate culture.
- Suggest coaching. Coaching may improve managers’ attitudes and may help managers avoid toxic behaviors. Some leaders are simply unaware of how their behavior affects subordinates and coaching can inspire positive change.
- Make behavioral expectations clear. Organizations can decrease the odds of toxic behavior by simply ensuring that managers are clear about the behavior that is expected of them. Encourage leadership to make these expectations known to all managers in the organization.
- Make it safe for employees to provide useful feedback. Psychological safety is critical to rooting out toxic behavior. Employees will not provide honest feedback if they fear that managers can figure out who said what and retaliate for negative comments. Provide avenues for feedback that guarantee anonymity and protection from retribution.
- Use employee feedback. It’s a common complaint that organizations survey employees but never act on the feedback received. If employees are going to take the time and effort to provide their insights, leaders owe it to them to act on the key findings, communicate actions taken, and make progress visible.
Key to remember: Toxic workplaces are sometimes created by leaders. Those affected can either take it, quit, or try to repair the culture.