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5 ways to repair a toxic work environment
2022-07-05T05:00:00Z
According to an analysis of Glassdoor reviews from April to September 2021 published in MIT Sloan Management Review, wanting to escape a workplace culture perceived as toxic is the primary reason people quit their jobs. To prevent workers from quitting, here are 5 ways to repair a toxic work environment:
- Communicate in meaningful ways. This means employees know what they need to know to do their jobs well and effectively. It means they’ll understand things that affect their jobs, and they’ll know what the expectations are for their job. You can communicate through handbooks, training, meetings, or a mix of all three. Have and share realistic company values. Make sure your values are positive and your mission is achievable, otherwise the result can be either hyper competitiveness or overt skepticism, both ingredients in a toxic environment. Company values have to be more than lip-service and there must be associated goals and a plan to achieve them. Make sure your managers know them and manage by them.
- Deal with employee absenteeism. Toxic workplaces feed absenteeism, which feeds burnout of the employees who have to pick up the slack, which feeds the toxic workplace, which … feeds absenteeism. The fix starts with managers being present and prompt themselves, modeling the behavior. Then, you have to keep an eye out for who, when, and where absenteeism happens. If you find a problem, talk to the employee. Approach it from a place of goodwill, not in anger or with threats. Show you care about your employees. Find out why they don’t want to show up to work. Come up with a solution or workable plan and end the meeting on a positive note with actionable items for improvement.
- Deal with turnover. A constant churn of employees is hard on those who stick around. They’re always dealing with newbies and having to patiently pick up the slack. Find out why are employees leaving, maybe through exit interviews. Try to spot problems before people leave and talk to them. Is it pay? Benefits? Scheduling issues? A particular manager? Just about everything in that list could be fixed. Don’t look at employee turnover as simply getting rid of the “bad apples.” It’s a waste of your time and money to hire repeatedly, and it hurts the team. Deal with employee turnover as soon as you see the pattern. Great employee retention happens when you reduce employee pain points and encourage every avenue of employee engagement.
- Make the workplace safe. Safety isn’t just hard hats and first aid kits. When people feel emotionally unsafe, that’s a fast road to toxicity. Have a system so employees can express concerns without fear of reprisal. Have a system for encouraging (and rewarding) ideas. Before there’s a problem, think about what you would do to handle a situation where an employee is bullied or made to feel unsafe by others. Use all the tools you have, including anonymous polls, suggestion boxes, team-building events, and regular one-on-one meetings. A feedback culture is part of a safe culture.
- Find out what others are saying. If you’re not sure if you have a toxic culture or not, start reading reviews. Anonymous online reviews of company culture require a thick skin, but if you have them, you should read them. Sure, some parts of the reviews might be spiteful or unfair, but you can get an unfiltered sense of what employees experienced. And you might spot a pattern or a problem that all of the employees, in some manner, experienced.