Have you heard? Loud quitting creates a toxic workplace
There’s been a lot of talk in HR circles the past few years about quiet quitting. The latest trend of loud quitting, however, is worse because a loud quitter can create a toxic workplace.
Quiet quitting means that employees are no longer as engaged in their work as they once were. There’s a lack of extra effort. While not optimal, it’s somewhat tolerable, and through employer efforts to improve the workplace culture, it’s a solvable problem.
Loud quitters have moved beyond being dissatisfied and disengaged with their work. They are complaining loudly to coworkers, family, friends, and possibly on social media. During their shift, they may blatantly refuse work assignments from their supervisor.
The negativity of just one loud quitter can spread through a team or an entire workplace — whether on site or remote. It can create an uncomfortable, or even toxic, work environment because negativity can be contagious.
This must be avoided because according to an analysis of Glassdoor reviews published in MIT Sloan Management Review, wanting to escape a workplace culture perceived as “toxic” is the primary reason people leave their jobs.
5 causes of loud quitting
Loud quitters might have one big complaint or a laundry list of smaller gripes. Here are five common causes of loud quitting:
- The employee believes they are not being compensated fairly.
- The employee sees a job as being a “dead end,” i.e., there is no room for growth.
- A lack of work-life balance, maybe caused by erratic scheduling or poor planning by management.
- Conflict with an immediate supervisor or team member.
- Ethical differences with or opposition to choices made by company leadership.
If an employee is loud quitting, it’s usually obvious. Apathy will be on full display, as opposed to the subtle behavior of a quiet quitter. An employee who is a loud quitter may take frequent sick days, show up late often, and miss deadlines. They may avoid coworkers or become confrontational with them. This level of escalation is worrisome and needs to be addressed immediately to avoid violent outbursts.
What to do with a loud quitter
The first step is for a manager to meet privately with the loud quitter, ask them to share their frustrations, and assess the situation. Taking thorough notes during this conversation and keeping a record is a crucial step. Then consider whether there are viable solutions to the employee’s complaints, such as a pay adjustment, training opportunities, or flexible scheduling options.
At the same time, it’s important to ensure the employee understands their role and how it contributes to overall company goals. If there’s no workable solution to resolve their problems, consider implementing a performance improvement plan, or perhaps parting ways before their lack luster performance and vocal dissatisfaction infects the rest of the team, making the workplace toxic for all.
If, however, during this meeting the employee complains about safety concerns, discrimination issues, or any other potentially liable conduct, a different tactic might need to be taken.
How HR can help to prevent loud (and quiet) quitting
To support a positive workplace, try to prevent employees from becoming loud quitters. Here are four steps to take:
- Communicate. Speak often about the organization’s vision, mission, and goals. Let employees know how their jobs align and that their contributions are valuable to everyone’s success.
- Review compensation and benefits. Make sure compensation packages are competitive by regularly conducting market research. Consider if your organization is positioned to offer benefits employees are requesting, such as health and wellness programs or pet insurance.
- Recognize quality work. Call out employees for their positive contributions to the team. Whether it’s a formal reward program, public acknowledgment, or a personal thank-you note, recognizing effort goes a long way toward employee satisfaction and retention.
- Ask for (and use) feedback. Hold managers accountable for making time to have regular one-on-one meetings with their direct reports. These can help keep small issues from becoming big complaints. Conducting regular engagement surveys can also help measure employee satisfaction. Be sure to use the feedback you get to make changes or explain why change isn’t doable now.
Key to remember: Loud quitters may cause a workplace to become toxic. There are ways to deal with loud quitters and prevent complaints and disengagement from getting out of control.