Controlling unsafe driving violations
Unsafe driving violations are not typically found during a roadside inspection, they are the cause of the inspection. Compliance, Safety, Accountability (CSA) is an enforcement program designed by the FMCSA to reduce commercial vehicle crashes through improved safety management and compliance with safety regulations. The third letter in CSA is an “A,” which stands for accountability. The program puts drivers and fleets “into the driver’s seat” when it comes to safety. Violations are not something that happens to drivers and carriers; they reflect how safely (or unsafely) a particular driver or fleet is operating.
The program places violations into one of seven BASICs (Behavior Analysis and Safety Improvement Categories). The BASICs are organized according to the likelihood of the associated behaviors leading to a crash. Unsafe driving is listed first because behaviors in this category have the highest correlation to crash risk. When a carrier allows these behaviors to continue, it’s not a matter of if an accident will occur, but when.
As violations occur, and certainly when a warning letter is received, it should be treated as a call to action.
4 keys to ignite change
There are four “T” keys to modifying behaviors. The first is the use of technology. If a carrier is not using technology, there is no tangible way to know how safely the drivers are operating. The next two are cousins: track and trend the data. A fleet needs to know whether they are getting safer, or less safe. Not only at the fleet level, but also at the driver, dispatcher, manager, and terminal levels. The last “T” is training. Proactive training along with remedial or corrective action training is needed.
Review time
Monitoring and tracking help when it comes time to complete the required annual driver reviews. The section of the regulations requiring an annual review of the driving records states, in part, that the “carrier must consider … any evidence that the driver has violated laws governing the operation of motor vehicles, and must give great weight to violations, such as speeding, reckless driving, and operating while under the influence of alcohol or drugs, that indicate that the driver has exhibited a disregard for the safety of the public.”
Root cause leads to meaningful action
A “gotcha” mentality is not effective when it comes to meaningful action. Coaches should not jump to conclusions about what happened, they should:
- Seek to understand the root cause or causes,
- Stick to the facts,
- Refrain from getting emotional, and
- Avoid an argument with the driver.
It is an indispensable skill to provide feedback without encouraging defensiveness in drivers.
Provide corrective action training, sometimes referred to as remedial training. For repeat or serious instances, a carrier needs to follow their policies and procedures.
Key to remember
Meaningful action may point to other associates than the driver. The root cause of a violation needs to be addressed, not simply where the problem manifested itself.