Using questions to guide your training
Being responsible for training your company’s drivers can be a challenge. In addition to needing to always be on top of changes to regulations and best practices, trainers also need to find a way to connect with drivers and build rapport so training is as effective as possible.
A skilled trainer is one who uses a variety of approaches and who can gauge drivers’ understanding of the material. Both questions that are asked by the trainer and questions asked by drivers can be very helpful in a training session, and they can be used in a variety of ways.
- Trainer questions: Trainers can use questions to gain drivers’ attention at the beginning of a session, to encourage drivers to think about what they already know about a topic, to provide “what if” scenarios, and to check drivers’ understanding of the training topic.
- Driver questions: When drivers ask questions, they are giving the trainer important information. First, drivers are most likely going to ask questions about the situations that are most relevant to them, which helps the trainer decide how to prioritize training time. Second, drivers will also ask questions about content they don’t understand or want to clarify. These questions are a signal to the trainer that some material may need to be explained again, preferably in a different way.
Follow these guidelines to ensure a successful training session:
- There’s no such thing as a dumb question. Drivers need to know that the trainer values their questions and won’t put them down for asking about something that may seem obvious to others. Make it clear that other drivers should be respectful of each other.
- Attention is essential. Make sure drivers are not talking while a question is being asked or answered. In addition to being rude, it can be a distraction for those who are trying to learn. Training will go more quickly if everyone is paying attention.
- Allow wait time. After asking drivers a question, the trainer needs to make sure to give them time to process the question and think of the answer. Try to wait at least five seconds after asking a question before saying anything else. At first, this will feel like a long time, but with practice, it will start to feel less awkward. By giving drivers extra time to think about a question, they will be more likely to answer correctly and feel more confident in their answer.
- Overcome shyness with breakout groups. If a trainer finds it difficult to get a particular group of drivers to respond to questions, try giving drivers a chance to talk to a partner before expecting anyone to answer in front of the whole group. Sometimes people just need a chance to share their ideas with another person before they’re comfortable sharing with a group.
- Ask, listen, repeat. When a driver asks a question, listen carefully and then restate the question before answering. This will allow the asker of the question to clarify if the trainer has misunderstood what’s being asked, and it also ensures that all participants hear the question.
- Don’t fake it. No one knows everything, so trainers should feel comfortable admitting when they don’t know something. Trying to give an answer about something they don’t know might result in giving drivers incorrect information and may undermine the trainer’s credibility. There’s nothing wrong with telling a group, “I don’t know. But I’ll find out and get back to you,” and then providing drivers with a timely follow-up response.
We often think of training as a one-way delivery of information, but good training is actually an exchange of information between trainer and students. By asking drivers questions and encouraging them to ask questions, trainers can ensure that their drivers are receiving — and understanding — the information they need to know in order to be safe and efficient drivers.
Key to remember: Skilled trainers use questions to gauge trainees’ understanding of material.