How many accommodations is too many?
A manager’s refusal to allow an employee to leave work for a medical emergency proved costly.
The Equal Employment Opportunity Commission (EEOC) reported on March 15 that it sealed a $205,000 deal with an employer the agency alleged discriminated against an employee when a store manager said the employee had asked for too many accommodations.
A high price
Jane was pregnant and had diabetes and hypoglycemia. She asked her supervisor, Amanda, if she could be allowed to eat during the day outside of her meal and break periods for low blood sugar. At first, her request was denied, then approved. Amanda reminded Jane “We need you at work so we can get ready for inventory, or this will be job abandonment….”
A couple of months later, while at work, Jane noticed she was spotting and contacted her doctor, who told her to come in. She asked to leave, but Amanda told her she could not leave until a replacement was found. One was not. Amanda told Jane that she had been hired before she became pregnant, that she was not a good fit for the company now that she was pregnant, and that she had asked for too many accommodations.
Jane resigned and left to go to her doctor. She miscarried later that day.
How many is too many?
Jane filed a claim with the EEOC, arguing that the employer had failed to accommodate her under the Americans with Disabilities Act (ADA).
The ADA requires employers to provide a reasonable accommodation to the known disability of an employee (or applicant). The law does not, however, stipulate how many accommodations an employer must provide. Employers must address each situation individually. Multiple accommodations could be reasonable.
In most cases, employees might need only one accommodation. In other cases, employees might need multiple accommodations. In the case, Amanda must not have been fully aware of the ADA obligations.
Employers don’t have to provide an accommodation that would pose an undue hardship. Providing additional accommodations could pose an undue hardship. Much depends on the facts involved in the situation.
The ADA defines an undue hardship as significant difficulty or expense, focusing on the company’s resources and circumstances in relationship to the cost or difficulty of providing a specific accommodation. Employers must assess on a case-by-case basis whether a particular reasonable accommodation (or additional accommodation) would cause undue hardship.
Resolution
The EEOC filed suit after first trying to reach a pre-litigation settlement with the employer through its conciliation process. The court approved a consent decree resolving the dispute.
The two-year consent decree requires the company to:
- Maintain and distribute policies that prohibit discrimination based on pregnancy, pregnancy-related conditions, and retaliation;
- Give employees copies of the company’s anti-discrimination and anti-retaliation policies: and
- Train employees and supervisors on pregnancy-related discrimination, reasonable accommodations, and the company’s anti-discrimination and anti-retaliation policies.
Since this case began before June 2023, the Pregnant Workers Fairness Act (PWFA) was not involved. That law specifically requires employers to accommodate employees’ pregnancy or pregnancy-related conditions.
EEOC v. Walgreens, Western District of Louisiana, No. 22-5357.
Key to remember: Effectively training supervisors and managers can help avoid costly situations, particularly now that the PWFA is in effect.