Expert Insights: Don’t leave applicants hanging
If you know anyone looking for a job, you may have heard them vent their frustration at being ghosted by a potential employer at some point during the application process. And if you know someone responsible for recruiting and hiring, you may have heard them vent their frustration about how they don’t have time to keep every single applicant informed on the status of their application.
I know people on both sides of that equation, and while I recognize the challenge, I believe that all applicants deserve acknowledgment after they take the time to go through the trouble of applying.
“But, Judy,” you might be saying, “You have NO idea how many applicants we get for each opening. I can’t respond to them all personally!”
I get it. Maybe this is where technology can help. If someone has applied but is clearly not a good fit, and you haven’t interacted with them yet, then at least an automated email can let them know they should move on.
The further along an applicant is in the process, however, the more they’re owed a personal response.
After an initial phone screen, rejecting a candidate should be done with a more personal email or a phone call, especially if the candidate has come in for an interview or had a lengthy video chat with one or more people from the organization. At this point, a relationship with the candidate has likely developed, so rejection requires extra care.
“But, Judy,” you might be saying, “People don’t always answer their phone these days. I don’t have time to keep calling and calling.”
I get that, too. Call once, ask them to return your call. If they don’t, then send a personalized email. But somehow, briefly explain your decision. Don’t just leave people hanging. They might not be the right fit for the job now, but they might be a great candidate for a future opening. Responding with care can help make your organization stronger down the road.
Having a conversation with a candidate you’re passing on might also help them in their job search, and it could help you improve your hiring process. They can suggest what you might have done better.
“But, Judy,” you might be saying, “People don’t take rejection well.”
I also understand that. And all you can do when someone behaves in a less than professional manner is stay calm, express empathy, and wish them luck with their job search. I still believe that in the long run, your courtesy will pay off.