Work wounds: Not all workplace injuries are physical
An employee came to you with a complaint about being picked on. You investigated and found the employee’s story to be true. The workplace bully was disciplined and eventually quit. The problem seems to have been solved, but it’s likely the employee, and maybe others, are suffering residual effects from the incident.
In a 2024 Forbes article, Bryan Robinson, Ph.D., refers to the ongoing negative impact an experience like this can have on a person, calling it a “work wound.”
People suffer from invisible work wounds as the result of:
- Being bullied at work;
- Ongoing exposure to bad behavior in the workplace,
- Losing trust in coworkers (betrayal), or
- Working in an overall toxic culture.
Unaddressed work wounds can last for months or even years, and carryover to new jobs in the future. They often have a snowballing effect leading to more bullying, bad behavior, and betrayal. Employees suffering from work wounds can experience anger or suffer from mental health issues, like stress, that may lead to burnout. Eventually, the result is employee churn, loss of productivity, and even dangerous behaviors in the workplace.
Strategies for addressing work wounds include:
- Recognize that work wounds are real and encourage employees to talk about their experiences without fear of retaliation.
- Train managers and employees in civility, emotional intelligence, and mindfulness techniques and how to implement them in the workplace.
- Remind employees of mental health resources. This could be access to counseling through an Employee Assistance Program or community professionals. Treatment could benefit those who recently experienced a work wound or still feel the impact of a long-ago incident.
- Work to improve the overall workplace culture. Emphasize that all employees are valued and respected. Empower them to speak up when they see or experience bullying or bad behavior.
Key to remember: Employees may be suffering from psychological work wounds that are the result of something that happened to them on the job recently, or in the past, even at a previous employer. Leaders should work to heal these wounds and prevent future wounds from occurring.