How to deal with workplace bullying
While adult bullying falls under the broad umbrella of harassment, it is too often ignored. Yet, the fallout from bullying can have powerful impacts, especially in terms of employee relations at work.
Harris Poll research indicates that adults report being bullied at similar levels to that of adolescents. The survey found that 31 percent of U.S. adults report being bullied. With adults spending a much of their day working, chances are the work environment is where these negative behaviors are occurring.
How is bullying defined?
Bullying at work is defined as repeated, unwelcome behavior that humiliates or intimidates a coworker or otherwise sabotages the person’s performance. The key word is “repeated.”
A single incident of anger or frustration might not be considered bullying. If a pattern develops, however, then it likely fits the definition.
Even though many employees are working remotely, bullying can still occur over email, instant messages, phone calls, etc. Remote workers are not safe from a bully’s verbal attacks.
Bullying takes many forms, such as:
- Expressions of hostility: Communicated verbally or through body language.
- Abusive conduct: Behavior that belittles, harasses, or isolates a coworker.
- Abuse of power: Behavior that berates one employee, while giving others a free pass.
- Deceit and sabotage: Taking credit for someone else’s work is an example.
Bullying vs. illegal harassment
Offensive behavior at work is most associated with discrimination or harassment, which can be unlawful. Not all inappropriate conduct, however, rises to the level of unlawful harassment. Workplace bullies are an example.
Some people’s behavior is just what might be called bad manners. Even if it doesn’t violate the law, their conduct should not be acceptable.
Illegal harassment, however, is unwelcome behavior directed at a person in a protected class whether that person is an applicant, employee, or a former employee.
Harassment can take on many forms that include bullying and rude behavior, but, again, this type of conduct is only illegal when based on a protected class. Considering that many people belong to at least one protected class, illegal harassment, unfortunately, isn’t really that unusual.
Severe forms of bullying — such as assault and battery — are also illegal.
What should employers do?
Having a respectful work environment is key, and unacceptable workplace behaviors should not be allowed. Ignoring a bullying problem only makes matters worse.
Consider the message received by employees — especially a victim of bullying — when their employer fails to address and resolve the problem. The continued negative impact on their working relationships compounds.
Employers should send a consistent message to employees with a company policy that:
- Encourages reporting,
- Includes steps for effective response to issues, and
- Requires supervisors and managers to take appropriate action when they become aware of a bullying situation.
Victims of bullying may be afraid of the consequences if they report an issue. Employers must encourage all employees — victims and witnesses — to report concerns. Employers should calm employees’ fears and let them know that retaliation for reporting bullying, discrimination, or harassment is illegal, and therefore they shouldn’t let fear for their jobs prevent them from coming forward.
Key to remember: Having a respectful work environment should be a priority. Unacceptable workplace behaviors should not be allowed. Ignoring a bullying problem only makes matters worse.