Cultivate a positive work culture to reduce risks of violence
Employers have a duty to keep employees safe, and while there’s no magic formula to eliminate the chance of a violent incident happening at work, there are ways for all employers to reduce risks. The simplest and most cost-effective place to start is by ensuring there’s a positive work culture.
Creating a positive culture doesn’t necessarily mean adding ping-pong tables or lava lamps to the office décor (although it could). Having a positive work culture goes much deeper than what employees see around them.
Defining work culture
According to Indeed, work culture is “a collection of attitudes, beliefs and behaviors that make up the regular atmosphere in a work environment.” At its core, it’s about how employees feel about working for an employer.
This collection of experiences can be positive or negative, depending on several factors. And employers have some control over many of these factors, such as company policies and opportunities for career growth.
Characteristics of a positive work culture include:
- Employee and employer accountability,
- Effective communication, and
- Employee recognition.
Employers that focus on those three things will position themselves for success. Employers that tolerate (or even encourage) bad behaviors, on the other hand, will struggle. Attracting and retaining talent will be a challenge, and the company could be at risk of fostering a negative environment which could stoke flames of violence.
What if a workplace environment is prone to violence?
One of the best protections employers can offer their workers is to have a zero-tolerance policy toward workplace violence. This policy should cover all workers, patients, clients, customers, visitors, contractors, and anyone else who may encounter company personnel.
When risk factors can be identified, the risk of assault can be minimized if employers take appropriate precautions.
Hostile workplaces
Employers must have a gauge on the overall workforce and keep an eye out for interactions that cross the line and create a hostile work environment. A hostile work environment exists when offensive comments or behaviors are so frequent or persistent that it affects a person’s ability to perform the job. It often results in people feeling excluded by others while at work. This type of environment commonly involves an employee who experiences offensive or unwanted behavior by coworkers.
A hostile work environment can affect a wide range of people in the workforce. The offender could be someone’s peer within the same department or a coworker in another department. And it could also be a manager or member of upper management. It could even be a customer or vendor.
Harnessing harassment
Harassment can contribute to a hostile work environment. Every company — large or small — has a duty to stop harassment before it violates the law.
Some people’s behavior might just be called “bad manners.” Even if their harassing behavior doesn’t violate the law, bad conduct shouldn’t be acceptable at work.
Illegal harassment is unwelcome behavior directed at a person in a protected class. Harassment can take on many forms that include bullying and rude behavior, but this type of conduct is only illegal when based on race, sex, religion, or any other protected characteristics. But considering that many people belong to at least one protected class, the potential for illegal harassment is higher than employers might realize.
When it comes to poor work behaviors, where do employers draw the line?
Employers don't have to discipline everyone who tells a joke or censor every comment that isn’t business-related. There’s a difference between offensive or hostile behavior and fun workplace banter.
Many employees exchange friendly jokes, and this usually isn’t a problem. In fact, it can even help contribute to a positive work environment.
On the flip side, offensive behavior that’s allowed to permeate the workplace can result in lost productivity, increased use of sick leave, and can cause employees to leave the company. Unfortunately, it probably won’t be the offender who leaves. Employers could lose valuable employees while the offender simply finds a new target.
Creating a positive culture based on respect should help prevent this from happening. While employers can’t change human nature or eliminate all conflict from the workplace, they can take steps to foster an environment of respect, empathy, and positivity, lowering the risk of workplace violence.
Key to remember: A positive workplace culture improves employee retention rates and goes a long way toward maintaining a safe workplace for everyone.