The robot says, “You’re fired!” Should AI write termination letters?
HR professionals have a lot on their plates, and some are looking for ways that Artificial Intelligence (AI) can help with work tasks, including terminating employees.
In a recent survey by B2B Reviews, 213 HR professionals in the tech industry were asked about their experiences with AI.
More than one in 10 of the tech HR employees surveyed said they used AI to craft employee termination letters.
But relying on AI to fire employees raises issues. Using an AI chat-bot, or example, may make it easier to detach from difficult or emotionally charged situations like terminating an employee. The impact of using AI to fire someone, however, may create trust issues between employees and HR.
Use AI as a starting point, but add a human element
AI lacks the most essential part of the HR profession - humans. While AI might be useful as a starting point to research the facts needed to be included in a termination letter, it should not be relied on to produce the finished product or deliver the news. A human should review the letter’s content before it is sent.
Any AI-generated information citing reasons for termination and employment history, for example, should be thoroughly checked for accuracy.
When it comes to lay-offs and workforce reductions, a large volume of termination letters may need crafting, making it more tempting to rely on AI. A respectful termination letter should still be part of the employee dismissal process, however, regardless of the number of workers being let go.
AI-generated text usually lacks personality and depth as these tools have a limited understanding of the nuances of natural language.
Without human oversight, AI-generated termination letters may seem cold and robotic which only serves to make the process more difficult for all of those involved. Therefore, it is always a best practice to check any AI-generated text and make it more “human” wherever possible.
What to include in a termination letter
Whether written by human, machine, or a combination, termination letters should be professional, clear, precise, and accurate.
What might be included in a termination letter:
- A clear statement that there will be a separation,
- The last date of employment,
- Request for any company items/equipment to be returned,
- Reference to COBRA rights,
- Date of the last paycheck,
- Vacation/PTO [paid time off] payout,
- The last date of the various benefits,
- The process for accessing the 401(k),
- A reminder about any confidentiality agreements or non-compete agreements the employee has signed,
- Instruction on how to arrange any further visits to the business through HR, and
- Signature of the HR professional.
Different states have different requirements when it comes to termination notices. In some cases, a termination letter might need to name the company policy the worker violated or the dates of any verbal or written warnings given.
In most cases, however, it is up to the employer whether to put the reason for a termination or any details leading to the termination in the letter. If not worded carefully this could lead to a lawsuit. Also, if the information is needed for an unemployment claim, the state will request that information directly.
The termination letter can be delivered as a printed copy or by e-mail. A printed letter may best convey the seriousness of the matter.
What not to include in a termination letter
Employers should make sure termination letters do not include anything that could provide fuel for a claim alleging discrimination or retaliation.
To avoid discrimination lawsuits, a termination letter should not refer to legally protected characteristics like sex, gender, race, color, religion, national origin, disability, pregnancy, and age.
For example, in 2020, the U.S. Equal Employment Opportunity Commission (EEOC) sued a car dealership in California because it fired a title clerk who was undergoing testing for cancer. The clerk had informed her supervisor about her hospitalization, cancer screening, and plans to return to work within a few days. Soon after sharing that information, she received a termination letter that said her termination was not performance related and advised her to “focus on her health.”
The EEOC argued the letter was proof that the business discriminated against her because of a disability protected under the Americans with Disabilities Act.
Termination letters also should not include:
- Emotional statements,
- Opinions,
- Apologies,
- Harsh language,
Jokes, or - Irrelevant details.
The tone of a termination letter should be respectful and direct, and the content should stick to the facts no matter who the author is.
Key to remember: While AI may be a tool that can help write termination letters, human input may be needed to make sure the letter includes the required information, but no unnecessary information that could lead to a lawsuit.