Returning to the office — ADA accommodations post COVID
First, the pandemic required employees to work from home if possible. As things changed, some employers saw no reason to have employees return onsite. Other employers wanted employees to return to the physical workplace but continued to allow employees with certain conditions to work from home as accommodations under the Americans with Disabilities Act (ADA).
Now that the public health emergency has ended, many employers would like all their employees to return to the worksite, including those who were allowed to work from home as an ADA accommodation.
This, however, doesn’t mean that all COVID-related accommodations automatically end.
Evaluate each situation
Before employers rescind a work-from-home accommodation granted during the public health emergency, they should evaluate whether an employee continues to need the accommodation. Employers should work with the particular employee for this assessment. Employers should base the assessment on a case-by-case basis. They need not wait, however, until the employee is expected to return onsite. As part of this process, employers fare better when they:
- Analyze the particular job and determine its purpose and essential functions;
- Consult with the employee about the job-related limitations related to the employee’s disability and how the reasonable accommodation might help;
- Talk with the employee, identify potential accommodations, and assess the effectiveness each would have to help the employee perform the essential job functions; and
- Consider the employee’s accommodation preference and implement the one that is most reasonable for both the employee and the employer.
What about long COVID?
Employees with long COVID, might continue to need to work from home to manage their condition. Symptoms related to long COVID can include chronic pain, brain fog, shortness of breath, chest pain, and intense fatigue. Other accommodations, however, might also be effective, such as a flexible schedule.
Employees with other health conditions might also need to continue working from home. Those struggling with mental health conditions resulting from the pandemic or other triggers could signal the need for a workplace accommodation, too.
Undue hardship
In assessing each situation, employers may consider whether continuing to provide a particular accommodation creates significant difficulty for the business. Employers must look at the facts of the particular job and workplace before deciding an accommodation is an undue hardship.
If working from home poses an undue hardship due to current circumstances, employers and employees should work together to determine if an alternative accommodation might not.
Key to remember: Employers must address ADA-related situations on a case-by-case basis. Not all employees will be able to return to the worksite; but for some, an alternative accommodation might allow them to return. Employers should document all actions taken.