Feedback may be the key to improving your training program, Part one
This is the first article in a two-part series. Part two will be published tomorrow.
If your training program hasn’t been reviewed in a while, or if you’ve asked for feedback but not acted on it, the new year might be a great time to implement some changes. One of the biggest challenges in creating a solid training program is finding trainers who are open to receiving feedback and willing to act on areas identified for improvement. Another challenge is providing trainers with support and professional growth opportunities so that they have the tools they need to make changes.
To that end, consider the responsibilities that fall to both trainers and managers in order to offer an effective training program.
Trainer responsibilities
- Ask trainees for constructive feedback. Provide a form at the end of each training session asking for feedback. Ask only a couple of questions on the form and leave room for trainees to add additional comments. Feel free to change the questions you ask so that you can gather feedback on different aspects of training, such as:
- Were the topics covered in today’s training relevant to you?
- Did the trainer provide relevant examples during the training?
- How helpful were the materials that distributed were distributed during today’s training?
- How could this training be improved?
- Identify actionable items. When looking for development opportunities, a good place to start is with common concerns among respondents. For example, if only one person says that you are a poor communicator, it may be their personal perception and it may not be entirely accurate. However, if multiple people say the same thing, you will want to include communication skills in the development plan you create with your manager.
- Be open-minded about a development plan. While you may think you have identified all the actionable items for a development plan, your manager may have input on some other development opportunities that might play better to your strengths. You should discuss the results of your review with your manager, and together select two or three areas for improvement. Don’t try to change everything at once. Limiting your action items will help you stay focused and ensure that you meet your goals for professional development.
- Share the review results with respondents and follow up. Participants took the time to complete the review and are likely interested in hearing the results. While you are not obligated to share the details, it might be beneficial to let your team know which areas of concern are being acted upon. One suggestion is to start your next training session by addressing previous feedback and how you’ll respond to it, e.g., “Last time, we got a lot of feedback that I talked too much, so today we’re going to incorporate an activity.”
Then, make it a point to seek out additional feedback after changes are implemented to see how they’re being received by trainees. - Repeat the process. This isn’t a one-and-done process. Just as training materials and technologies are always changing, so are your trainees. Drivers who come to your company 10 years from now may have very different skills and expectations than your current drivers. The only way to maintain and effective training program is to repeatedly seek out feedback and make improvements.
Come back tomorrow for Part 2, which will discuss manager responsibilities and tips for both trainers and managers.
Key to remember: Soliciting and responding to feedback from trainees allows trainers to make incremental improvements to a motor carrier’s training program.