Be careful about ELD help lines that are too helpful!
In late 2024, the National Transportation Safety Board (NTSB) advised officers to watch out for false electronic logging device (ELD) records involving fictitious co-drivers. This push has led to some rather interesting findings.
In the case that caught the NTSB’s attention, if a driver was short on hours they were instructed by their company to call a specific help line. The help line would “create” a co-driver and spread out the driver’s driving time between the driver and the newly created, and fictious, co-driver. Once this was done, the driver magically had the hours necessary to complete the run.
A driver involved in this practice was subsequently in what appeared to be a fatigue-related fatality crash. Without braking, the driver drove into the back of a slow-moving party bus that was having mechanical difficulties.
As a result of this, all officers that do roadside inspections are being trained to investigate all co-drivers, especially those not currently in the vehicle. The goal is to determine if the co-driver on a driver’s log is an actual licensed driver that works for the company.
These help lines have been seen before
For other reasons, officers at some state law enforcement agencies were already discovering help lines that “rearrange” or “scrub” ELD records.
A scrubbed ELD record is one that has had driving and on-duty time edited out or moved to create more driving time for the driver. What happens in these cases is that a driver who is short on hours is instructed to call the help line so they can rearrange (scrub) the driver’s ELD record, creating available hours. This is the modern version of creating a second paper log and not including all activity in that second (false) log.
Officers began catching this when they were seeing ELD records that could not be matched up to supporting documents. This then triggered an in-depth check of the ELD data. Between the supporting documents and ELD data review, officers were able to determine the ELD records had been tampered with, creating a false record. In some cases, there was a difference of 3,000 miles and/or up to 50 hours of driving. All officers that do roadside inspections are being trained on this as well.
All of this is a violation of 395.8(e) (false logs), 395.22(c) (the prohibition on “ghost” drivers), 4.3.2.8.2(b) in the ELD technical specification in Appendix A to Subpart B of Part 395 (the prohibition on editing driving time in an ELD), and/or 390.13 (the prohibition on aiding and abetting violations).
Consequences
In many such cases, the company involved claims ignorance and blames their driver, their ELD provider, or a help line vendor/service. However, if a carrier is found to have such false ELD records during an audit, the penalties in Appendix B to Part 386 will be assigned to the carrier (up to $19,246 per violation and up to $15,846 for each false record). If the investigation finds that the carrier was knowingly and willfully involved, the individuals involved could face criminal prosecution as well.
Key to remember: As a carrier, you are responsible for the actions of your drivers, your ELD provider, and any vendors/services you have assisting you. If you have a vendor that has a help line that “creates” available hours for your drivers, you really should be looking for a new vendor.