Avoid liability nightmares with proper driver background investigations
Hiring a driver without checking their background properly could lead to a nuclear verdict if involved in a crash or other damaging consequences if audited. Many carrier leaders wake up in a cold sweat worrying about what might happen if they make a bad hire, and a crash kills or injures someone.
Risks of poor qualification processes
Hiring and retaining drivers takes careful work. Carriers that don't check a driver's background or keep their qualifications current, might face:
- Degraded safety scores due to unsafe driving that occurs while at your company,
- Audit fines for mistakes, or
- Unqualified drivers operating vehicles due to events like a lapse in medical certification or a prohibited status in the Drug and Alcohol Clearinghouse.
Common causes of compliance issues
A recent survey of J.J. Keller compliance advisors who review carriers’ driver qualification (DQ) files, cited top three errors to be:
- Application: Failing to question employment gaps which could have been while at a carrier from which they were terminated due to reckless behavior, such as abandoning equipment.
- Motor vehicle records (MVRs): Overlooking licensing issues, such as downgrades, suspensions, or the wrong class for the vehicle they would operate after hire.
- Safety performance history records requests (SPHRRs): Being unsure of when SPHRRs are required, or missing information on the forms.
Carrier investigation responsibilities
After reviewing each driver application for complete information and their certifying signature, should investigate the following items:
MVRs: MVRs from agencies that issued the driver a license in the prior three years must be scrutinized by an expert for violations, suspensions, a commercial driver's license (CDL) driver’s medical certification status, endorsements, restrictions, and more.
SPHRRs: Investigate the driver’s employment regulated by the Department of Transportation (DOT) in the prior three years. The hiring employer must:
- Notify applicants: Inform applicants of their rebuttal rights to review and challenge information provided by previous employers.
- Obtain required information: Request from each DOT-regulated employer during the preceding three years:
- Dates of employment, and
- DOT accident information required by 390.15, if applicable to the driver.
3. Maintain records: Record each employer contact, including the name and address, date of contact, and the information received. File the SPHRRs or show good-faith efforts to obtain them within 30 days after the hire date.
4. Secure the information: Maintain the file of SPHRRs in a secure location with controlled access to people involved in hiring drivers and retain for three years after employment.
Drug and alcohol information (CDL-vehicle drivers only):
- Clearinghouse drug and alcohol violations while at Federal Motor Carrier Safety Administration (FMCSA)-regulated employers before the driver operates a CDL vehicle or engages in other safety-sensitive functions. (Contact FMCSA-regulated employers only if the driver has not completed the return-to-duty process or follow-up testing after a violation.)
- DOT drug and alcohol violation, return-to-duty, or follow-up testing information via a request to employers regulated by a DOT agency other than FMCSA.
Key to remember: Proper investigations can significantly reduce the risk of negligent hiring lawsuits and ensure carriers have qualified and safe drivers.