Survey: Refresher training keeps safety top of mind
While not all of OSHA’s regulations require refresher training, it’s a great way to keep safety top of mind and reduce complacency. In fact, over 75 percent of respondents to a recent J. J. Keller Center for Market Insights survey feel refresher training is very effective or somewhat effective. Trainers say they measure its effectiveness through safety incident statistics, safety observation reporting, training assessments, and follow-up observations.
Most respondents say their workers prefer a combination of classroom, online, and hands-on training. Thirty-eight percent say they use an even mix of in-house and external training content, while 31 percent say they mostly use in-house content.
The Market Insights survey was conducted in August 2023 as part of an effort to better understand employers’ workplace safety challenges. Survey invitations were sent to 33,281 contacts, and 404 surveys (1.2 percent) were completed.
Why is refresher training effective?
A number of respondents said repetition of training material helps with retention. Other follow-up comments from those who said refresher training is very effective noted that it:
- Reinforces safety culture,
- Can be updated with new and/or different information,
- Appeals to different learning styles,
- Keeps messaging fresh (especially when it’s not something that’s dealt with daily), and
- Allows the opportunity to look at the training from a new lens after seeing it in practice.
The other side of the coin
On the flip side, some respondents feel refresher training isn’t effective for various reasons:
- The training can get too repetitive,
- Employees lack interest and engagement,
- There isn’t a good safety culture to accompany the training,
- It’s not used often enough, and
- Employees feel good about it at the training, but it goes out the window after.
What would help create a positive outcome?
Respondents had many suggestions and best practices to improve the outcome of refresher training. Among them:
- The best safety training is where employees can see, feel, and understand how the regulation and company rules can help them in the job to keep them safe and injury free, i.e., What’s in it for me?
- Training needs to be engaging and use up-to-date materials.
- Keep training applicable to the job.
- Hands-on, follow-up training throughout the year helps alleviate some of the complacency.
- Virtual training should be interactive and include quizzes.
- Training should be frequent and topical. In-person has proven to be more effective than video because it allows more freedom for participants to ask questions and allows instructors to fully engage every participant.
Key to remember: Relevant, hands-on refresher training helps keep safety top of mind and reduce complacency. Even if an OSHA regulation doesn’t require it, it’s a best practice to periodically conduct refresher training.