Is your DOT testing program a clunker or cruiser?
When a DOT drug and alcohol program is sputtering into noncompliance or inefficiencies, it usually means one of several moving parts isn’t working properly.
As you enter fourth quarter, consider an annual tune-up of your DOT testing program to identify areas that need adjustment, so 2025 is a smoother ride.
Perform a diagnostic of the following components of your testing engine.
Designated employer representative
The designated employer representative (DER) is a motor carrier employee who is the point of contact for the clinic, lab, medical review officer, consortium/ third-party administrator, substance abuse professional, and driver to take actions involving a specific test or your testing program.
When considering who is the best fit for the role, ask:
- Which department should take on the responsibility?
- Which individual within that department is best suited?
- Is your current DER:
- In need of additional training?
- Overwhelmed with other job duties?
- Is it time for a change in DER?
If you reassign the role of DER, alert your service agents and make sure the new DER is listed on the chain of custody form.
Overall program management
Who acts as your program administrator is a matter of personal preference. The Federal Motor Carrier Safety Administration (FMCSA) doesn’t specify a department or job title, so a carrier could elect to appoint someone in, for example, human resources, operations, or safety to oversee all or facets of the program. Note that the DER is not necessarily the program manager, as that is just one role within the program.
Consider who will assume the following roles:
- Monitor the program for overall compliance,
- Maintain records,
- Assemble random selections,
- Write and update the company policy,
- Find and contract with service agents,
- Request and track Drug and Alcohol Clearinghouse queries,
- Report violations to the Clearinghouse,
- Arrange testing appointments, and
- Track completed tests.
Using a similar list, ask:
- Which department is a fit?
- Do the employees in the department know Parts 382 and 40?
- For your current administrator:
- Is training/refresher training needed?
- Does the individual have the time in addition to other job duties?
- Does it make sense to outsource some or all the functions?
It’s important that someone monitors the entire program, even if some elements are delegated to others in the organization or a service agent.
Service providers
A DOT drug and alcohol program is only as compliant as the carrier’s service providers. The regulations explicitly warn carriers that any mistakes made by these agents are owned by the carrier. You can’t use an excuse that circumstances outside of your control resulted in violations.
As contracts expire, it’s a logical time to decide if you need to seek services elsewhere.
When evaluating your collection sites, ask yourself:
- Have you experienced testing violations because of mistakes made by their team?
- Do they offer all the services you need?
- Is the staff trained? Can they show you documentation?
- Are locations and hours convenient?
- Are rates reasonable?
When reviewing the performance of a consortium/third-party administrator, consider:
- Which parts of your program do you need to outsource?
- Are they managing your program compliantly?
- Are they communicating with your organization in a timely fashion?
- Are rates reasonable?
If you find that your current vendor is not meeting your expectations, it may pay to shop around.
Key to remember: As you enter 2025, make sure the mechanics of your DOT testing program are in order through routine maintenance.