Five keys to better employee relations
Good employee relations play a vital role in an organization’s stability and contributes to successful company growth through greater employee loyalty. The number of employees with a sense of loyalty to their organization, however, is fewer than many employers think.
According to statistics from Paycor, 86 percent of employers believe their employees have a strong sense of loyalty to the company, but only 39 percent of employees would recommend their employer as a good place to work.
Focusing on improving employee relations might close that gap.
5 keys to better employee relations:
- More appreciation/less criticism. Appreciation for a job well-done is more motivational than criticism. It is human nature, however, to focus more on the negative aspects of employee performance. Managers should provide at least three positive points of feedback for every criticism. Other ways to help employees feel valued:
- Say thank you. This can range from a simple note to verbal appreciation.
- Tell employees they are valuable. Letting them know when they handled a situation or customer well helps motivate them to do it again.
- Recognize high achievers. Public recognition is a motivator for some employees. Plus, it shows others that company goals are important.
- Not just job goals, but career paths. Most employees are happier when they have a goal to work toward. More broadly, it might help to map the career path for each job in a company. To do this:
- Consider the skills and unused talents employees have. Use these skills by adjusting individuals’ roles. This will help employees develop new skills and add value to the organization.
- Offer a mentoring program that pairs employees with higher-skilled counterparts.
- Rotate training to cross-train team members to fill multiple roles.
- Offer tuition reimbursement or training programs to help employees advance in their careers.
- Sincere mission and values. Loyalty is strong in organizations focused on values shared by employees. Corporate values, however, must align with the way management treats employees. Likewise, leadership should talk about the company values and mission openly and often. Successful businesses usually have reasons for why they do what they do. Sharing those reasons, along with core values that are important to the company such as honesty, empathy, and quality might help employees to feel like they have a higher purpose.
- Work-life balance. Employees who believe their employer supports them at home and at work develop a greater sense of loyalty and engagement. Benefits like flexible work schedules, paid time off, and health benefits that support family wellness are important. But the attitude of managers when it comes to employees’ situations outside of work, also makes a difference. Managers should not expect employees to respond to communications outside of their normal work hours (except for on-call situations). Likewise, managers should be supportive when employees need to take time off.
- Two-way communication. Communication is more than just managers talking to their employees. Employees should feel comfortable expressing themselves openly and be able to provide feedback without fear of retaliation. Employees who feel that their managers are open, honest, and trustworthy are far more likely to have a positive relationship with them. Open communication also helps to prevent confusion and stress by decreasing friction between employees and their managers or coworkers. Team leaders can improve communication by setting clear expectations. New policies and procedures should be communicated both verbally and in writing so employees can discuss them and have resources to look back at if clarification is needed later.
Key to remember: Good employee relations play a vital role in an organization’s stability. It contributes to growth and success through greater employee loyalty. Employee relations can be improved through better communication, employee appreciation, career planning, and a commitment by leaders to work/life balance and core values.