Expert Insights: Find a happy ending with creative ADA solutions for the visually impaired
Whenever I read a book or see a movie and don’t like the ending, I make up my own. In my world, for example, there’s room for Leonardo DiCaprio on Kate Winslet’s piece of driftwood at the end of Titanic.
This tactic can be applied in real-life situations as well. I recently read about an employer charged by the Equal Employment Opportunity Commission (EEOC) with failing to accommodate a blind employee, and thought about all the ways this could have been resolved without a lawsuit.
This case is especially relevant at this time of year, as July 26 is the anniversary of the Americans with Disabilities Act and July is Disability Pride Month.
In the case, a new call center employee asked for a reasonable accommodation for a visual impairment that would allow him to access information to perform the job. A vocational counselor from the state’s health and human services department offered to do an assessment of the company’s computer system and help purchase supportive equipment.
The company opted to handle the accommodation request internally, and put the new employee on unpaid leave while it did so. Ultimately, the company said it did not have a suitable job for the employee.
The EEOC claimed that the employer did not consider or offer other accommodations that would have helped the employee in doing the job’s essential functions. This violated the federal Americans with Disabilities Act (ADA), which protects employees and applicants from disability discrimination.
Employers might be surprised at the array of assistive technology available for employees with visual impairments. Options include:
- Low-vision optical devices, including magnifying devices
- Digital apps or recorders with transcription capabilities
- Smartphone and tablet apps with screen readers and text-to-speech capabilities
- Computer screen magnification tools
- Wayfinding tools and tracking devices
- Anti-glare shields and light filters
- Talking products, including talking calculators
- Accessible maps for navigation
In this case, the state even offered to help the employer find and pay for the technology that would have allowed the employee to do the job.
Yes, it would have taken some time and effort on the company’s part to look into the technological options, but these steps would likely have cost less than a lawsuit.
In addition, it could have brought the company a good employee, and a happy ending.