7 ways employee surveillance can risk disability disparity
Some employers are adopting surveillance technologies to monitor and rank employee productivity, attentiveness, movement, and other job-related metrics. This surveillance, however, can create barriers for employees with disabilities. In some situations, employees who do not meet baseline metrics risk disciplinary action including docked pay, termination, and lost promotion opportunities.
A few examples of surveillance technologies include the following:
- Keylogger tracking of an individual’s clicks and mouse movements.
- Video monitoring of biometric data, such as eye movement and facial expressions.
- Location tracking of employee movements in the office and between work sites.
- Tracking of web browsing behavior and desktop application usage.
- Communications monitoring of email and messaging platforms.
Obviously, some of these can be used for remote employees.
7 ways these can be risky
People with disabilities and chronic health conditions are particularly vulnerable to the risks of surveillance, which can exacerbate barriers. Workplace surveillance can have harmful impacts on employees with disabilities in 7 ways:
- Unfair/inaccurate assessments: Excessive productivity tracking can disadvantage workers with disabilities who are performing their jobs effectively, especially those who rely on accommodations in the workplace.
- Increased inequalities: Research shows that health surveillance is creating and exacerbating workplace inequalities for post-treatment cancer survivors.
- Heightened stress: The feeling of constant surveillance can heighten stress and anxiety for people with mental health conditions.
- Harmful environments: Some employees with disabilities report that they do not have time to go to the bathroom, take rest breaks, or move at a reasonable pace when trying to meet arbitrary standards, making them more susceptible to injury and illness.
- Lack of transparency: Employees often do not receive plain language explanations about the metrics used to assess their performance. They may not understand how the employer used the data, making it difficult to appeal an assessment.
- Loss of privacy for hybrid employees: Often, remote and hybrid workers are still monitored even when they are engaged in non-work-related activities. This practice can unfairly target workers with disabilities who may choose to work remotely because they find it more accessible than going to physical workplaces.
- Risk of discrimination: Employees with disabilities may experience discrimination in the workplace, which might manifest as resistance to accessing reasonable accommodations needed to perform their jobs. Surveillance tools could increase the risk of unlawful discrimination.
Legal consequences
Workplace surveillance issues that affect people with disabilities could also have legal consequences under laws such as the Americans with Disabilities Act (ADA). In 2022 the Equal Employment Opportunity Commission published detailed guidance on how the ADA applies to software, algorithms, and AI used to assess job applicants and employees.
Given all this, the technologies can result in negative workplace cultures and even cause legal issues for the employers who use them. They can even undermine an employer’s Diversity, Equity, Inclusion, and Accessibility (DEIA) goals.
Key to remember: Employers should be careful not to use surveillance tools that target or result in discrimination against workers with disabilities because the ADA prohibits such discrimination.