When someone else’s training impacts your compliance
When motor carriers train their employees, they have control over curriculum and standards and can set reminders for refresher training. But there are times when a motor carrier must rely on someone else’s training, and it becomes an extension of their safety program.
As a result, motor carriers should know whether their service providers are properly credentialed and trained.
Brake and annual inspectors
The regulations require that motor carriers only permit qualified personnel to inspect, service, and repair commercial motor vehicle (CMV) brakes and perform annual vehicle inspections.
Brake and annual inspectors must understand and be able to perform their tasks, and this is accomplished through experience, training, or both totaling at least one year. This experience and/or training is often accomplished through outside training programs, commercial garages, apprenticeship programs, and the like.
When the inspector is an employee, the carrier can easily verify the inspector’s background. However, it becomes an issue when the individual is employed by a third party (e.g., a commercial garage). The carrier should reach out to their service provider to ensure only qualified fleet maintenance personnel are working on their CMVs. In fact, motor carriers are instructed in 396.19(b) to retain evidence that a technician meets the annual inspector qualifications — even if the task is outsourced. As best practice, similar evidence should be requested and retained for brake inspectors who are not employees.
D & A service agents
DOT drug and alcohol (D & A) testing is a complex topic, so DOT requires specific training of most service agents. Agents must retain documentation on their employees’ training.
Drug specimen collectors and alcohol testing personnel must:
- Be trained in DOT regulations and collections procedures,
- Demonstrate proficiency through mock tests, and
- Take refresher training once every five years.
If a technician’s actions result in a canceled drug or alcohol test, they must have error-correction training to address the specific mistake.
Substance abuse professionals (SAPs) must:
- Have one of six counseling credentials,
- Participate in training related to safety-sensitive positions,
- Pass a comprehensive exam through an approved organization, and
- Take continuing education courses every three years.
Medical review officers (MROs) must:
- Be a licensed physician;
- Receive training related to collection and lab procedures under Part 40;
- Complete an examination administered by an approved MRO organization; and
- Complete requalification training, including another exam, at least every five years.
Motor carriers should ensure the above personnel are qualified, especially since any mistakes they make are attributed back to the motor carrier. Carriers are allowed to ask for documentation on training of these service providers.
Unlike other key players in DOT testing, consortium/third-party administrators (C/TPAs) have no mandatory training. But this should not deter the motor carrier from asking their C/TPA to provide information on employee training, experience, and continued education.
Key to remember: Even though motor carriers don’t oversee the training of their service providers, the regulations hold the motor carrier responsible for the agent’s knowledge and job performance.