Do your drivers fear retribution when injured on the job?
Fear may be the driving force behind a driver’s hesitancy to report a workplace injury.
If the injury is the result of shortcuts or failing to follow company policies and procedures, the driver might try to avoid discipline by remaining silent. Unless the driver trusts the immediate supervisor and company, don’t be surprised if your drivers exhibit this common response.
Consider the following scenario and the ramifications of waiting to report an on-the-job injury.
Falling from a commercial truck
Noah, a professional driver, is cut and bruised after falling from the cab at a shipper’s site on a rainy day. He knows he was expected to use the three points of contact when dismounting from the vehicle based on company policy and his safety training. Noah fears this error in judgment will come back to haunt him.
His supervisor, Tamara, will likely question Noah about what happened, asking for specific details. Noah views this as an embarrassment and fears disciplinary action, so he doesn’t report the incident. Noah is also concerned about his on-time delivery performance. As a result, he doesn’t even consider taking time to visit a local walk-in clinic.
The trust factor
The trust (or lack of trust) that Noah has with Tamara and the company will factor into reported injuries. Noah and other drivers should be trained on “why” all injuries must be reported and documented. It’s to protect the driver’s interests — not just the motor carrier’s — as Noah may believe.
Yes, there may be repercussions for not following company protocols that resulted in injury. But drivers should trust their supervisor and organization enough to understand the necessity of calling in a cut, for example, and getting the necessary treatment, such as stitches, to avoid a seriously infected wound in a couple of days.
Workers’ Comp claims
When introducing safety policies and procedures (e.g., personal protective gear; slips, trips, and falls; cargo securement; and loading/unloading procedures) offer insight into Workers’ Compensation claims. The topics are related.
Let’s go back to our story of Noah. In the event Noah waits for treatment or calls in “sick” and claims lost work time due to the injury from a day or two ago, he runs the risk of going up against the motor carrier’s Workers’ Compensation Insurance provider.
They may deny his claim because there is no evidence to back up the claim that it occurred during work versus an injury at home — or no injury at all.
States typically instruct an employee to report the injury as soon as possible, but do not leave it open-ended. Employees are given a cut-off (e.g., one year) when the employee can no longer submit a claim.
Document and report all claims
In our scenario, suppose Noah waits two months to report the incident. He claims to be struggling with back issues that developed shortly after the tumble. His employer must still document and report any injury Noah reports as work-related, even if an excessive amount of time elapses. States have reporting deadlines that must be followed once an employer learns of an injury.
Once an employee informs an employer of a work-related injury, they can’t take it upon themselves to say, “This happened too long ago, prove it.” At this point, it becomes a transaction between the employee and your insurance carrier. The employer must submit the claim.
Key to remember: Despite your best efforts to get your drivers to report injuries, it may come down to trust. Let drivers know it is always in their best interests to let you know of any workplace injuries.