To improve safety, focus more on ’average’ workers
Every supervisor needs to focus on rewarding top performers and addressing the problems of bottom performers. Unfortunately, this can result in a failure to focus on anyone else. To get the most return on your safety efforts, increase your focus on the “average” workers who make up the majority of your team.
A workforce often gets sorted into three groups:
- Top performers (10 to 15 percent),
- Bottom performers (10 percent or less), and
- “Average” workers (the other 70 to 80 percent).
The best workers have the highest output and probably the lowest injury rates; they likely get the most recognition. The bottom workers are least productive and may have a lax attitude toward safety; they are usually the focus of improvement efforts.
Since time and resources are limited, the middle group might not receive recognition or encouragement to improve — yet a small improvement among so many workers can substantially increase your overall results.
The forgotten middle
Workers who don’t stand out as exceptional or troublesome may get taken for granted. The result is that a majority of workers may feel overlooked, ignored, unappreciated, and unmotivated to improve.
Not everyone can be a top-performer, but most could be more involved in safety. Consider the impact if that middle 80 percent increased productivity or safety by just a few points. Even a relatively small increase in their knowledge of safety and their ability to recognize hazards would add dozens of eyes and ears to your safety efforts. And unlike the bottom group, they won’t push back against your efforts; they may even welcome the attention.
As a supervisor, consider where the majority of your focus gets directed. If “average” employees haven’t been getting much attention, increase your efforts to recognize their contributions and help them feel appreciated. This might involve encouraging them to identify and report hazards, recognizing their successes, getting them involved in safety committees (or just asking for their feedback), and showing appreciation for following safe work practices. The results will be worth the effort.