Script (don’t improv) interview questions
Those who interview job applicants at your motor carrier need to know what questions to avoid during an interview. The wrong choice of words could land your carrier in court for discrimination.
Federal employment laws prohibit workplace discrimination. During the interviewing and hiring process, this includes asking questions about such topics as race, religion, age, national origin, pregnancy/family, disability, and sex (including sexual orientation and gender identity). Be aware that some states have broader laws that apply to all employers or protect additional groups.
Why use a prepared script?
Before conducting interviews, your recruiters, managers, and/or HR personnel should a script of acceptable questions. Asking the same questions of all candidates not only helps to compare them equally, but also minimizes the possibility of slipping up and saying something discriminatory.
To learn more, visit Recruiting and Hiring. |
What can you ask applicants?
When interviewing an applicant, behavioral questions work best. For example, a motor carrier might say to applicants for a dispatcher position, “Tell me about a time when you handled an angry driver” to encourage candidates to recall stories about difficult situations they handled.
The interviewer can expand and ask additional questions to elicit job skill information, such as:
- What was the problem?
- How did you respond?
- Did you consider alternatives, and if so, what?
- What was the outcome?
- What did you learn from that experience?
Past performance is often the best predictor of future success (or failure). Finding out how applicants handled various situations in the past, therefore, may be a good gauge of how they will perform in the future.
Additionally, interviewers can ask general questions to help determine if a candidate can perform the essential functions of a particular job (with or without a reasonable accommodation), such as:
- What kind of job experience do you have?
- What aspects of your current job or previous jobs do you consider most crucial?
- Of all the work you’ve done, what have been your biggest successes?
- What would you change about your current job?
- What aspects do you like best about your current job? Least?
- What are you looking for in your next job?
Check out this related article: Common driver onboarding mistakes to avoid |
What questions should you avoid?
There are some questions that are never okay to ask before making a job offer (and in some cases, even after).
These are questions that have nothing to do with the candidate’s ability to perform the job.
Questions to avoid | Description |
---|---|
Are you married? What is your maiden name? Do you wish to be addressed as Mrs., Ms., or Miss? | Questions about marital status are prohibited. Employers might be tempted to ask this question to find out if an applicant’s relationship could have a negative impact on their work. For example, if an applicant is married, the interviewer might assume that person is more likely to leave the company if their spouse gets a job transfer to a different city. Even a question as seemingly innocent as “Do you wish to be addressed as Mrs., Miss, or Ms.?” is not allowed. |
Do you have children, plan to have children, or are pregnant | Questions about children might lead to gender discrimination claims if applicants allege employment was denied based on the presumption that they would require more leave for childcare. |
How old are you? What year did you graduate? | The Age Discrimination in Employment Act of 1967 (ADEA) protects people age 40 or older from being discriminated against in the workplace in favor of younger workers. The ADEA does not explicitly forbid asking a job applicant’s age or birth date, but because such questions may indicate an intent to discriminate or discourage older workers from applying, these questions are closely scrutinized and can put employers at legal risk for age discrimination. There are no federal protections in place to protect workers younger than 40 from age discrimination, however. To determine if an applicant is legally eligible to perform a job, employers are allowed to ask if an employee is over the age of 18. |
Are you a citizen of the U.S.? | Citizenship and immigration status cannot be used against a potential employee during the hiring process, according to the Immigration Reform and Control Act of 1986 (IRCA). Employers are required to file an Employment Eligibility Verification (I-9) Form for each employee on their payroll and submit documentation that proves identity and employment authorization. They must wait until after a job offer has been extended to require a worker to complete the form. |
Have your wages ever been garnished? Have you ever declared bankruptcy? Do you own your own home? How long have you lived at this address? | Because some marginalized people may be less likely to own their own home, this has been cited as discriminatory. |
Did you serve in the military? What type of discharge did you receive from the military? | It is best not to ask job applicants about the nature of their discharge from military service because you may discover information about an applicant’s disability, medical history, sexual orientation, or other protected category. Also, federal laws preclude discrimination on the basis of veteran status. |
Do you have a disability? | Employers can ask if the applicant can perform the essential job functions and meet attendance requirements with or without reasonable accommodation. They cannot ask for information regarding a disability. |
How often do you drink alcoholic beverages or take illegal drugs? | Questions about alcohol and drug use are best avoided since not hiring someone who is an alcoholic could be viewed as a violation of rights under the Americans with Disabilities Act (ADA). Also, not hiring after finding out a job candidate doesn’t use alcohol because of their religious beliefs might be interpreted as religious discrimination. |
Have you ever filed a workers’ compensation claim or lawsuit against an employer? Have you ever been a member of a union? What clubs, societies, and lodges do you belong to? | Employers cannot retaliate against individuals for engaging in activities that they have a legal right to do, such as filing a workers’ compensation claim, joining a union, or joining other organizations that the company might disapprove of (such as religious societies), and therefore might show an intent to discriminate by asking. Employers should ask only about organizations that applicants consider relevant to their ability to perform the job. |
If candidates volunteer information that is not supposed to be asked about or used in the hiring decision, interviewers should simply tell them the information isn’t relative to the job and won’t be used in the hiring decision.
For tips in finding and qualifying commercial drivers, visit Driver Qualification. |
Key to remember: Having a script of acceptable interview questions reduces the likelihood of inadvertently asking discriminatory questions