Common driver onboarding mistakes to avoid
Errors or omissions when hiring commercial motor vehicle (CMV) drivers can be costly. Carriers must consistently follow their company policies and procedures as well as the Federal Motor Carrier Safety Administration’s (FMCSA) regulations or face penalties that include:
- FMCSA audit fines of up to $1,496 per day that a recordkeeping error continues, up to a current maximum of $14,960;
- Large settlements due to claims of negligent hiring in post-crash litigation, and
- Damage to their reputation and potential loss of business.
The driver hiring process
Hiring CMV drivers at a high level consists of the following:
- Using an accurate and compliant driver application (391.21) as the basis for the background investigation, including the Safety Performance History (SPH) (391.23);
- Reviewing the driver’s motor vehicle records (MVR) for the prior three years (391.23);
- Running a pre-employment query (382.701(a)) and Department of Transportation (DOT) drug test (382.301) on commercial driver’s license (CDL) vehicle drivers;
- Obtaining proof of medical certification (391.51(d)(3));
- Administering a road test before a driver operates a CMV for the first time (391.31) or using a road test exception (391.33); and
- Assembling the required documents into a driver’s qualification (DQ) file (391.51) and SPH (391.53) file.
Top onboarding mistakes
Regular audits of the driver onboarding process can reduce violations and minimize risk.
To do this, use a comprehensive checklist for mock audits that replicate FMCSA investigations. Be aware of common hiring process errors in six key areas, including:
1. Driver application
- Driver application is missing, partially completed, or does not include all items in 391.21.
- Application signature is after the first dispatch date.
- DQ file was not on hand for all CMV drivers (temporary agency drivers, mechanics, etc.).
2. Background investigation
- Driver was not informed of required inquiries or due process rights.
- Driver consent for the SPH is missing, or a blanket release was used.
- SPH was not completed within 30 days, or one attempt was made without a documented response from the prior employer.
3. MVR/Licensing
- Initial MVRs were purged after three years, were requested late, or not at all.
- MVR reveals the driver was not properly licensed for the vehicle assigned.
- Driver was not medically qualified, or the examiner was not on the registry on the exam date.
- The new state of residency date is over 30 days with no new license.
4. Road test
- Road test certificate is not in the correct format, is missing, or the test was done after the first dispatch.
- Not auditing road test evaluators for consistent performance standards.
- Using more than one documented road test per driver type (i.e., Local vs. over the road).
- No remedial training to correct road test skill deficiencies.
5. Proof of medical certification
- Failure to request an MVR showing the medical status of the CDL-vehicle driver.
- The medical examiner was not on the registry on the date of the exam.
- Proof that the examiner was on the registry for the medical certification accepted at hire.
6. CDL driver DOT drug and alcohol testing
- Using a driver before receiving a confirmed negative pre-employment test result or query.
Keys to remember: Safety management controls that meet and exceed regulations are the foundation of a best-in-class safety program. Audit procedures that find and fix onboarding errors are central to minimizing risk and the likelihood of adverse consequences.