Must employees be paid while waiting for computers to start?
Logging into work computers can sometimes take a while. Do employees need to be compensated while waiting for their computers to start? The short answer: Yes, at least according to the Ninth Circuit Court of Appeals in a recent class action claim. Read on for details.
Case in point
Nonexempt employees at a call center provided customer service and scheduling to customers over a “soft phone,” operated only through their employer-provided computers. Employees were prohibited from working off the clock and had to record their actual hours worked. They clocked in and out using a computer-based timekeeping program, which they had to do before accessing other job-relevant programs.
To reach the timekeeping program, employees had to turn on and boot up their computers, log in, and open the timekeeping system. Depending upon the age of the computer, it could take anywhere from one to 20 minutes for the computer to boot up; an average was between 6.8 and 12.1 minutes. They were to correct work time inaccuracies using a form.
Once clocked in, employees loaded programs and confirmed that their phone was connected. At the end of the shift, employees finished calls, closed out of programs, clocked out, and then logged off or shut down the computers.
Employees expressed concern
Some employees thought they should be paid for the time booting up their computers; that doing so was an integral and indispensable part of their duties. They sued, arguing that the company violated overtime provisions of the Fair Labor Standards Act (FLSA).
Everyone agreed that the employees’ principal duties were answering customer phone calls and performing scheduling tasks. The manner in which employees perform these duties, however, was relevant. Employees were not assigned to any particular computer. They selected one on a first come, first serve basis.
The result
In finding for the employees, the court pointed out that the employees’ duties could not be performed without turning on and booting up their work computers. Accordingly, doing so was integral and indispensable to the employees’ duties and was a principal activity under the FLSA.
The employer argued that using the electronic timekeeping system wasn’t an integral duty. The court agreed, but said that the focus was on the fact that the computer needed to start in order to answer calls and handle scheduling – the principal duties. Therefore, turning on or waking up their computers at the beginning of their shifts was integral and indispensable to their principal activities.
Unlike another case (Integrity Staffing Solutions), where the employer could do away with security screening without impairing the warehouse employees’ ability to retrieve and package products, the employees in this case could not perform their principal duties without first booting up their computers.
Cadena, Gonzles v. Customer Connexx LLC, 9th Circuit Court of appeals, No. 21-16522, October 24, 2022.
Key takeaway: Not all activities an employer requires as part of an employee’s duties are compensable. But when the required activity bears such a close relationship to the employees’ principal duties that employees cannot eliminate the required activity and still perform their principal duties, the activity is compensable.