Mishandled mail could cost you after a DOT audit
Two motor carriers recently learned the hard way why great care should be taken with government mail following a DOT audit or investigation.
The companies — one a bus operator based in Texas and the other a freight hauler from Illinois — both mishandled the Notices of Claim that the Federal Motor Carrier Safety Administration (FMCSA) mailed them last summer.
A Notice of Claim (NOC) is a letter notifying a company that they’ve been fined for violations. In this case:
- The bus company was fined $14,330 for using a driver before completing a pre-employment drug test and failing to put in place a systematic inspection and maintenance program.
- The freight company was fined $3,460 for using a driver who did not hold the proper type of license.
In both cases, the FMCSA sent the NOCs by certified mail shortly after performing an audit of the companies’ safety programs.
3 options, 30 days
When a company receives a NOC, it can respond in one of three ways:
- Pay the fine,
- Contest the fine and ask for a hearing, or
- Admit to the violations but ask for binding arbitration as a way to reduce the amount.
Whichever path a company chooses, it must respond in writing within 30 days after the NOC is received. If the company fails to respond, it waives its right to contest the fine and will owe the full amount.
Lost in the mail
In this case, both motor carriers wanted to contest their fines but neither responded within 30 days, and neither had an excuse that held any merit with the judges overseeing the cases:
- The Illinois company didn’t respond until 49 days later and said the NOC letter was “either lost or misplaced by the mail receptionist” in its building. The judge wrote that the company “had an obligation to ensure that a timely reply to the Notice of Claim was served and cannot excuse its failure to meet the deadline by shifting blame to its mail receptionist.”
- The Texas company’s reply came 47 days after it received the NOC, arguing that it never received the FMCSA’s letter. However, the FMCSA had written proof from the Postal Service that the letter was delivered and was signed for by the same person who later received notice that the fine had been finalized.
In each case (both finalized this spring), the judge declared that the entire fine was “due and payable immediately” because the motor carrier had defaulted when it failed to reply to the NOC.
Watch the mail
If you’re ever the target of an FMCSA audit or investigation and violations are found, be on the lookout for an important letter from the agency. It will typically be sent to your principal place of business and require a signature from whoever receives it.
Once you do receive an NOC, the 30-day clock starts ticking. If you want to contest the fine or seek arbitration (hint: it’s a good idea), be sure to respond in writing before the 30-day deadline!
Key to remember: After a DOT audit, be sure to watch for critical letters or communications from the agency, because missing something important could mean paying the full amount of any fine that’s levied against you.