How to navigate through Canadian NSC facility audits: A motor carrier’s road map to success
Canadian motor carriers may need a compass of strategies to help navigate through a National Safety Code (NSC) facility audit. This complex and challenging task requires the right approach to ensure a successful audit.
Here are some essential tips to help you through the journey of a NSC facility audit.
Management support and early preparation
Having strong management support is crucial for a successful audit. Ensure that management is committed to compliance and understands the importance of the audit. Their support sets the tone for the entire organization and fosters a culture of compliance. Management should also allocate the necessary resources, including time and personnel, to ensure that the audit process runs smoothly.
A key step in preparing for an NSC facility audit is to start early. Begin your preparations well in advance of the audit date. This allows you ample time to address any gaps or weaknesses in your controls, documentation, policies, and processes. Early preparation also allows you to conduct your own preliminary internal audits and identify areas that need improvement before the auditor walks in the door. Taking these steps helps to show good faith effort in case you discover gaps.
Assign work appropriately
Designate a primary point of contact (POC) who will function as the liaison between your organization and the auditors. This person should have the appropriate knowledge, skillset, and authority to facilitate effective communication. The POC will be responsible for coordinating the audit process, answering auditors’ questions, and providing the necessary documentation.
Identify and involve the appropriate resources for each area of the audit. Assign tasks based on expertise to ensure thorough and accurate preparation. For example, vehicle records audits should involve your operations and/or maintenance team, while safety audits should involve the safety and compliance team. By assigning work appropriately, you can ensure that each aspect of the audit is managed by knowledgeable and experienced personnel.
Maintain open communication
Effective communication is key to a successful audit. During the audit preparation phase, provide daily updates to your team to keep everyone informed of progress and any issues that arise. This helps in addressing problems promptly and keeps the audit preparation process on track. Daily updates also ensure that everyone is aware of their responsibilities and any changes necessary prior to the audit.
Once the audit starts, be sure to maintain open lines of communication with your internal audit team and the auditors. Regular updates and clear communication can prevent misunderstandings and ensure that everyone is on the same page. Regular meetings and check-ins can help keep the audit process on track.
Conduct a post-mortem debrief
After the audit is complete, conduct a post-mortem debrief to discuss what went well and what could be improved. This helps in refining your processes for future audits. Gather feedback from team members and auditors to identify areas for improvement. Use this information to make necessary adjustments and enhance your audit readiness for the next time.
Staying ready for an audit
By following these essential audit preparation tips, you can help your company ensure the NSC facility audit goes as smoothly as it can. Yes, the unexpected may still happen, but you you’ll know you did what you could to prepare ahead of time.
Key to remember: With careful planning and execution, you can navigate the audit process with confidence and achieve positive results.