Prepare for on-site customer visits
You only have one shot at impressing customers that offer high-risk, theft-prone freight, so follow along for industry tips that will strengthen your security procedures.
Understand a security audit
Premier customers that offer high-profile freight often hire professional security teams to conduct on-site audits, and they are focused on identifying weaknesses in your security program. The security team may attempt to drive through an open front gate and gain access to your dock. This will create a difficult “first impression” if they are not immediately challenged while on your property.
Create an internal security checklist to ensure compliance and improve existing measures. Focus on making sure the following are (dialed in, up to snuff, etc.) during a customer site visit:
- Employee identification and visitor badges
- Access control system
- CCTV and perimeter alarm system
- Yard lighting and fencing
- Locked trailers in the yard
- High value storage area
- Designated employee parking lot
Security audits measure the availability, implementation, and maintenance of existing security mechanisms. Eliminate the easy violations from causing concern for your customers, who trust you to protect their freight. Unlocked trailers, damaged perimeter fencing, and inoperable CCTV cameras will make them question your commitment to security.
Get the right people on board
Preparation beforehand is key, but you will want to have the right people in place on the day of a site visit. Speak with management about assembling a diverse team to be present during the audit. Sales and operational inquiries should be fielded by the appropriate representatives. Provide binders containing your security plans, policies, and inspection lists.
On the day of the audit, all employees should be aware of the pending customer visit. The dock and apron should be clear of trash and debris. Focus your attention on the customer’s security team and minimize distractions.
Guard the front gate
Most small terminals do not have physical security guards or electric gates. To prevent the customer’s security team from entering your property unescorted, stage an employee at the front gate. Upon arrival, visitor badges should be issued to all non-employees.
Your management team should be on the dock during the audit speaking with employees and monitoring the operation. This is a team effort, so engage all employees prior to the audit and set clear expectations so everyone understands their responsibility.
Key to remember: An audit will identify security gaps and prepare your organization to handle high-profile freight.






























































