ADA: Job reassignment should be a last resort
When an employee asks for a change at work because of a health problem (this is called an accommodation request), the employer must comply with the Americans with Disabilities Act (ADA). This includes finding a workable solution (reasonable accommodation) for the employee.
But the employer shouldn't just move the employee to a different job; reassignment should be a last resort. The main goal is to help the employee keep doing the current job. So, the employer should think about reassigning an employee only after they've tried all other solutions.
Other possible solutions could be:
- Making the workplace easier to get around,
- Changing the job duties a bit,
- Altering the work schedule,
- Buying special equipment,
- Modifying company rules, or
- Giving the worker time off (paid or unpaid).
The employer should think about these options while talking with the worker to find a doable solution. This back-and-forth dialogue is known as the ADA’s interactive process. If employers fail to do this, they risk an ADA claim.
Employers should:
- Think about what the employee can't do because of their health,
- Find out what's stopping the employee from doing their job, and
- Try to find a solution that removes these problems.
Employers may think about reassigning an employee only when:
- There's no accommodation that lets the worker do their job,
- Both the employee and the employer agree that a different job would be better,
- The employee needs time off, and the employer can't keep their job open for them, but there's another job they could do, or
- The employee has trouble getting to work or needs special health care, and there's another job in a different place that would be better for them.
Key to remember: When employees ask for a reasonable accommodation, employers should not automatically jump to reassigning the employee to a different job.