7 ways keeping tabs on your employees can get you into trouble with the NLRB
Technology that helps employers keep track of what employees are up to might raise red flags with the National Labor Relations Board (NLRB).
On October 31, General Counsel Jennifer Abruzzo released a memo noting that technology used to track productivity could affect employee rights to discuss union activity and working conditions. These rights are protected by the National Labor Relations Act (NLRA).
“It concerns me that employers could use these technologies to interfere with the exercise of Section 7 rights under the National Labor Relations Act by significantly impairing or negating employees’ ability to engage in protected activity—and to keep that activity confidential from their employer,” Abruzzo said in the memo.
How tracking technology is used
She noted that employers use technology to monitor and manage employees by:
- Recording work conversations;
- Tracking movements using wearable devices, cameras, radio-frequency identification badges, and GPS devices;
- Using keyloggers on computer; and
- Using software that takes screenshots or webcam photos.
“Some employers use that data to manage employee productivity, including disciplining employees who fall short of quotas, penalizing employees for taking leave, and providing individualized directives throughout the workday,” she said.
7 ways tracking technology can cause problems
When done properly, managing an employee’s workload would generally not cause issues. Preventing an employee from taking job-protected leave, however, or penalizing employees for objecting to a quota could be problematic if the employer does not take employee rights into account.
- Through previous decisions, the NLRB has decided that it is unlawful for an employer to: Review security camera footage or social media accounts to look for union activity
- Give the impression that the company is reviewing security camera footage or social media accounts to look for union activity
- Discipline employees who join together to protest workplace surveillance or the pace of work set by an algorithm
- Use a personality test to ask applicants if they tend to seek union representation
- Prevent conversations or isolate union supporters or discontented employees to prevent union activity
- Apply production quotas or efficiency standards in discriminatory manner to get rid of union supporters
- Photograph employees engaged in protected concerted activities, such as talking about wages, benefits, and working conditions
Looking at surveillance and management practices as a whole
To protect employee rights, Abruzzo she is encouraging the board to adopt a framework taking the view that an employer has violated the act if surveillance and management practices as a whole would tend to interfere with, or prevent, an employee from engaging in the practices the act protects.
The which, why, and how of technology
If an employer has a business need to use technology, she is urging the board to require the employer to let employees know:
- Which technology is being used,
- Why it is being used, and
- How the information is being used.
An employer would not need to share this information if it can demonstrate that there are special circumstances requiring covert use of the technology.
Coordinated effort among federal agencies
Employers can expect to see more federal agencies become involved in the issue. Abruzzo notes that she has recently signed agreements with the Department of Labor, Federal Trade Commission, and Department of Justice to coordinate enforcement.
Key to remember: More employers have adopted technology to monitor employees. It’s important to know that such technology can raise red flags with the NLRB.