Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers, and visitors. However it manifests itself, workplace violence is a major concern for employers and employees nationwide.
Nearly 2 million American workers report having been victims of workplace violence each year. Unfortunately, many more cases go unreported. Research has identified factors that may increase the risk of violence for some workers at certain worksites. Such factors include exchanging money with the public and working with volatile, unstable people. Working alone or in isolated areas may also contribute to the potential for violence. Providing services and care, and working where alcohol is served may also impact the likelihood of violence. Time of day and location of work, such as working late at night or in areas with high crime rates, are also risk factors that should be considered when addressing issues of workplace violence. Among those with higher risk are workers who exchange money with the public, delivery drivers, healthcare professionals, public service workers, customer service agents, law enforcement personnel, and those who work alone or in small groups.
All workplaces are at risk from violence of one type or another. Some workplaces, especially service organizations, are at greater risk than others. This does not mean that the situation should be viewed as futile. Like any other occupational hazard, most acts of workplace violence can be prevented if companies are willing to face the problem head-on.
While OSHA does not have specific requirements, the agency expects employers to keep employees safe. Recommendations include: