3 must-have soft skills to look for when hiring
As employers continue to grapple with filling open positions, research shows organizations should focus on applicants’ soft skills to determine if the candidate will fit their organization.
What are soft skills?
Soft skills are the invisible traits someone brings to the table. HR professionals from the ‘90s likely called them “interpersonal communication skills.”
These traits in a job applicant represent a person’s personality and ability to get along with others. They might not be spelled out on a resume, but can come through when looking at a person’s work habits.
3 must-have traits in potential new hires
The three must-have traits, according to a recent article by the Society for Human Resource Management (SHRM), are:
- Empathy,
- Collaboration, and
- Communication skills
In a work environment where employees are expected to produce more with less help, and, perhaps, be cross trained to provide coverage in other areas, looking for a candidate who demonstrates these three characteristics can go a long way for employers.
Common traits among top performers, according to hiring managers in a recent survey from job-search website Indeed included these skills:
- Problem-solving,
- Effective communication,
- Self-direction,
- Drive, and
- Adaptability/flexibility.
Both of these lists don’t include technical skills or other hard skills, which are traits that can be taught either on the job or through education. The challenge for employers is, it’s easier to see hard skills spelled out on a job application or resume. Spotting soft skills during the hiring process can be tricky.
How to look for soft skills when hiring?
To better understand the soft skills a candidate brings to the table, hiring managers should craft behavior-based interview questions. Asking open-ended questions allows a job candidate to freely explain how they would handle various work scenarios or how they’ve handled them in the past.
Questions might include:
- Can you tell me about a time you had to work with someone you didn’t like and how you handled it?
- How would you adapt to a change in equipment?
- What is an example of a time you made a mistake and how you dealt with it?
Asking questions like these — tailored to the industry, job, market, etc. — help uncover a person’s disposition and personality to get at the root of how they might fit in with coworkers and handle situations that arise.
Of course, to maintain consistency and avoid potential claims of discrimination, employers should ask the same questions of each person interviewing for a position.
Key to remember: Empathy, collaboration, and communication skills are three soft skills employers should seek in potential new hires.