Virtual Conference participants share employee discipline wins and woes
J. J. Keller recently hosted an interactive virtual conference called “Disciplinary Dilemmas” in which we asked the question, “Is it possible to discipline employees and NOT have them leave?”
The one-hour event on May 16 began with a brief presentation by subject matter experts on why some employees are less likely to be disciplined than others, the costs of avoiding discipline, and the importance of fair discipline.
During the interactive part of the event, J. J. Keller invited the HR and safety professionals in attendance to share their employee discipline challenges and success stories.
Specifically, participants were invited to discuss:
- Is there a way to communicate my dissatisfaction with an employee's performance or conduct without resorting to formal discipline?
Several participants suggested daily coaching and taking notes. Then, if a problem that has been pointed out repeatedly continues, move to a written warning, and have the employee sign it.
“But 9 of 10 times you get compliance with conversation,” one participant said. “I start by saying, ‘I’m not sure you are aware but …’ and then I explain what they are doing wrong without finger pointing or coming down on them — just making them aware. The last step is discipline; do training, coaching, and mentoring before taking disciplinary action.”
A safety professional in attendance advocated for creating a culture of safety, and added, “Because I can’t be everywhere reminding people of everything.” - Should employees be given a way to clear their record after they are disciplined? How? How long after the incident?
The group concurred that an incident should stay on an offender’s record in order to watch for a pattern of behavior. However, an offender might not be disciplined for another infraction after a certain amount of time has passed. If there is an attendance points system, an attendee mentioned, an employee’s points could start over again after six months of no problems because if an employee were to be fired for breaking the attendance policy 10 years after their last infraction that would not be good for employee morale. - Do you think there are generational differences in the way employees respond to workplace discipline? Has this led to changes in your disciplinary procedures in order to retain workers?
Conference participants seemed to agree that younger workers are more comfortable expressing their emotions than older workers. “Hearing people out about their feelings and perspectives is a good approach from an HR perspective,” an attendee said. “Culture in the workplace has changed and that’s a good thing. It’s resulted in a more comfortable work environment where people are comfortable bringing their true authentic selves to work.”
Another attendee suggested that younger workers are more likely to ask the “why” behind workplace rules and policies. “We need to be able answer that question, and be consistent,” the attendee added. - Scenario: Your top salesperson (who is also the CEO’s brother-in-law) ignores the dress code, smokes in the office (which is prohibited), and doesn’t log his sales according to procedures other salespeople must follow. How do you go about disciplining this employee?
The group mentioned going to the CEO or leadership to talk about the situation, and stress what could happen if the employee does not follow company policies. Make sure the people at the top understand what this employee’s actions are costing the company, an attendee added. Timing was also stressed by a participant who said it is best to act as soon as possible and not put it off, otherwise the employee will keep pushing and things will get worse.
Key to remember: Virtual conference attendees came away with the message that while employers may fear that disciplining employees will cause them to quit, NOT disciplining employees can also lead to problems. Consistency in employee disciplinary practices is important. It’s also crucial to make sure policies are fair, AND that they are worth enforcing.