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Driver training: Dealing with unhappy campers
2022-11-02T05:00:00Z
Most driver-trainers have had to deal with this at some point in their career —unhappy campers. These are the drivers who don’t want to attend your training session and use a certain degree of hostility to express their feelings.
Preparation can go a long way in making sure your training session is constructive and stays on track, resulting in a productive session for those in attendance.
The following are a few tips you can use to deal with an unhappy camper.
- Stay cool. Becoming angry or defensive affects your authority and credibility with your students.
- Never respond with sarcasm. Again, this affects your authority and credibility.
- If interrupted, it is acceptable to ask that the remark or question be held until you finish what you are saying.
- Do not suppress hostile comments from an attendee but try to keep them to a minimum. If the attendee’s hostile comments start to take over the session, explain to the attendee that their actions are preventing others from receiving this information.
- Always be honest — tell the truth. Attendees can see through a falsehood. Your authority and credibility can be affected if you do not tell the truth.
- Pay attention to your body language.
- Pointing at your students or placing your hands on your hips are non-verbal signs that you are scolding your students.
- Folding your arms across your chest is a nonverbal signal that you are on the defense and are trying to protect yourself.
- If all else fails, call for a short break and directly address the hostile attendee. Reference your company policy regarding employee conduct. If necessary, involve your human resources department.
Key to remember: Being prepared can assist when dealing with someone who doesn’t want to attend a training session.