How to create safety policies that are a pillar of carrier recruiting and retention success
Maintaining effective safety policies is essential to a carrier’s success and survival. However, Federal Motor Carrier Safety Administration (FMCSA) doesn’t give detailed instructions on how to develop policies. FMCSA just says trucking companies must have safety management controls (SMCs) to ensure their drivers run safely and follow the rules.
Employees want to work for companies that prioritize safety and fairness. Clear safety policies—especially around dash cams—help carriers attract and retain drivers. These basics are essential for success.
Guidelines for developing safety policies
Start with these 5 basic elements for effective policies:
- Keep policies simple and easy to remember.
- State clearly:
- Who the policy applies to;
- What is and isn’t allowed;
- Where can exceptions be made, if any; and
- The consequences of not following a policy.
- Put the details in the procedures, not the policies.
- Make sure policies meet or exceed regulatory minimums, with limited exceptions.
- Follow policies consistently, even if they’re stricter than what the law requires.
The following questions can help assess the fairness of safety policies:
- Do leaders visibly support fairness and accountability?
- Are all employees treated the same and without special treatment?
- Are exceptions to policies often made depending on the circumstances?
- Is the discipline for breaking the rules consistent for everyone—drivers and managers?
- Does a progressive discipline system give employees a chance to improve before facing consequences?
Dash cam policy considerations
Maintaining driver privacy and trust is key to gaining driver acceptance when implementing a dash cam program. Several considerations to address in a dash cam policy and related procedures are as follows:
- Explain how the system works, such as what triggers videos, what happens after (like coaching or training), and how behaviors connect to the discipline policy.
- Use videos for one-on-one coaching unless the driver agrees to share with a group.
- Protect videos from improper access or use.
- State that no one will watch drivers live unless there’s an emergency (if the system allows).
- Store only event-triggered videos a set number of seconds before and after the event.
- Avoid audio recording to protect privacy and comply with any state laws.
- Obtain driver consent before using fingerprints, face scans, or other biometric data.
Recognition and employee input
Policies should go beyond disciplinary measures. They should include employee recognition and welcome employee input.
4 rules to consider with recognition and employee input are:
- Maintain an open-door policy regarding safety and enforcement concerns.
- Reward drivers for safe behavior through recognition and share cost savings from safety and efficiency improvements in their paychecks.
- Encourage employees/drivers to report unsafe behaviors—without punishment.
- Take timely action to remedy valid concerns.
Maintaining policies
To keep policies relevant:
- Review policies regularly to make sure they still meet or exceed regulatory and operational requirements.
- Train employees on changes and get their signed acknowledgment.
- Have a document retention policy approved by legal counsel and Human Resources and make sure any changes made match the discipline policy.
Key to remember: Effective policies outline a carrier’s expectations, build trust, and convey how to recognize employees for meeting and exceeding standards, which in turn attracts and retains drivers.




















































