Five questions and answers about the OSHA inspection process
An OSHA compliance officer (CSHO) arriving at your facility or jobsite can strike fear into the most experienced safety professionals. Knowing the answer to these five questions can give you peace of mind.
1. What is the opening conference about?
The “why are we here” portion of the opening conference is mentioned briefly at the beginning. Employers can be quite animated when it comes to discussing how OSHA came to their facility, whether it be a complaint or fatality. This can make information gathering difficult, so discussing details of an accident or complaint is often avoided until the closing conference. This gives the CSHO time to properly gather information.
In general industry, it’s likely your hazard communication and LOTO programs are going to be requested. Construction opening conferences often include a review of fall protection programs and any safety requirements for subcontractors. Inspections due to accidents, complaints, and referrals will result in requests for programs or documentation related to them.
It’s important to decide who’ll accompany the CSHO during the walkaround inspection. More than three people tagging along isn’t recommended. At least one person should be taking notes and photos of what the CSHO is explaining.
2. What are the first three things noticed in the walkaround inspection?
The first three things that are often noticed when stepping on the manufacturing floor or jobsite are general housekeeping, noise levels, and employee behavior.
Housekeeping: Is the workspace clean or dirty? Is there water or debris on the floor and improper storage of materials, including chemicals. There’s a difference between a messy process that’s cleaned on a regular basis and a shop floor manager that doesn’t make housekeeping a priority. It shows the company’s level of investment in the safety of their employees.
Noise: Is the noise overwhelming? Is hearing protection required? Are you able to have a conversation without shouting? Will it make interviews difficult? Will the CHSO ask for industrial noise sampling records?
Employee behavior: Observing employees is a part of the inspection. Did employees scatter when management walked out on the floor? Are they wearing the required PPE? Who is anxious to chat, or not chat, with OSHA?
3. How do the employee interviews work?
One of the most vital parts of an inspection is the employee interviews. A company can have effective safety programs and training systems, but it comes down to how that information gets to the employee level.
Interviews can last a few minutes or take several hours. Victims and witnesses to an accident are usually first in line, then other employees who may do the same job or work in the same area. The CSHO can ask the employer to choose employees or may randomly select employees. Written statements will be taken as needed.
The goal is to understand the expectations of management and how safety and health are handled at the employee level. Employees can also be asked questions about their role, the hazards they encounter, as well as their training and how effective it was. Multiple interviews paint a more accurate picture and help determine if problems are systematic or if one employee is disgruntled.
Management isn’t allowed to be present during an employee interview. A union representative is allowed to be present if the employee wishes. CSHOs ensure the employee is out of view and earshot of others to avoid any external pressure. This is to help put the employee at ease. The CSHO explains the conversation is private, and interviewees are protected from retaliation by the Whistleblower Protection Act.
4. What are management interviews?
Managers are interviewed throughout the inspection, often without ever having a formal interview. This is the CSHO checking management’s involvement in safety, along with an awareness of injuries and accidents. It’s an opportunity for the CSHO to assess the upper half of the company’s safety culture.
Topics of discussion are often training programs and accident corrective actions. It’s a reference point for the CSHO to compare management’s focus to the employee’s awareness, once the walkaround and employee interviews are done.
5. What happens at the closing conference?
Once the inspection is finished, it ends with the closing conference. The closing conference also includes discussing employer’s rights and responsibilities including how to request an informal conference or contest a citation and/or penalty.
The CSHO will typically say, “should citations be issued” because more evidence and research may be needed before determining the citation, and notification of penalty can be issued. A violation of the standard requires that the CSHO prove that a hazard with employee exposure exists, and that the employer has, or should have, knowledge of the condition.
Key to remember
A CSHO arriving at your facility or jobsite shouldn’t be a stressful event. Knowledge of what to expect will go a long way in providing peace of mind.