Expert Insights: HR professionals love paperwork – when it comes from employees
The HR function of a company predominantly deals with employees — the human capital needed to run an organization. From hiring to separation, employee files are filled with a variety of records, both required by law and not.
When employees request something from the employer, the employer usually wants to know why, particularly when employees ask for time off or a change to the work or workplace. In such situations, employers often want employees to provide some form of documentation supporting the request.
Now and then, however, employers ask for too much, and that can lead to compliance issues.
FMLA certification
When an employee asks for time off for a reason that qualifies for job protection under the federal Family and Medical Leave Act (FMLA), employers are allowed to ask that the employee give them a completed certification supporting the need for leave in most cases.
Employers shouldn’t, however, ask for more information than the certification form includes.
Employers also shouldn’t ask for FMLA certifications (or recertifications) too often. The FMLA regulations specify when employers may ask for them.
ADA documentation
If an employee asks for a workplace change because of a medical condition, employers may ask for “reasonable” documentation of the employee’s limitations and possible accommodation needs under the federal Americans with Disabilities Act (ADA). They may do so only if the condition isn’t obvious, and the employer doesn’t already have enough information.
The request for such documentation should be part of an interactive process with the employee, and not be the initial response. What is “reasonable” will depend on the situation. The ADA doesn’t have a pre-made form for this. Employers fare best when they don’t ask for the same information for every situation. ADA accommodations must be handled on a case-by-case basis.
Employers are entitled to know that the employee has a covered disability for which they need a reasonable accommodation before providing an accommodation. Employers don’t, however, usually need a whole lot of information for this.
Documentation is sufficient if it:
- Describes the nature, severity, and duration of the employee's impairment, the activity or activities that the impairment limits, and the extent to which the impairment limits the employee's ability to perform the activity or activities; and,
- Substantiates why the requested reasonable accommodation is needed.
Mixing it up
If employers already have an FMLA certification, that information might suffice as ADA documentation. If employers don’t already have an FMLA certification, they shouldn’t use that form to document and support an ADA accommodation request. It risks asking for too much information.
In some situations, employers aren’t allowed to ask for documentation supporting an accommodation under the Pregnant Workers Fairness Act (PWFA). Employers shouldn’t use an ADA form for PWFA accommodation requests. Again, an ADA form likely asks for too much information.
Key to remember: When employees ask for time off or other workplace changes, employers may ask for documented information from employees, but they may not ask for unlimited information.



















































