Don't rush to declare 'case closed' on a harassment complaint
An employee came forward with a sexual harassment complaint. The investigation concluded that unlawful harassment didn’t occur. Are the duties of this employee’s manager over when it comes to the alleged incident?
For a manager whose goal is a harmonious team, the answer is “no.” There’s still work to do after wrapping up an investigation, regardless of the findings.
Sometimes harassment has occurred, but an investigation can’t prove it. In other cases, the behavior may have been offensive but didn’t qualify as illegal harassment. In both scenarios, it’s important for a manager to address the reasons an employee felt uncomfortable in the workplace.
A manager should see complaints about inappropriate conduct as a chance to review the workplace culture. A complaint might show that improvements are needed in how employees interact.
Here are questions managers might ask themselves after receiving a complaint:
- Is the team or the workplace in general too informal?
- Is there a lack of clear communication when it comes to rules and expectations?
- Is there a policy regarding dating relationships? If so, is it communicated and enforced?
- Do I tend to avoid conflict between team members hoping they “work it out” themselves?
Failing to address issues like these may lead to more complaints.
When harassment is not deemed to be unlawful
Employers might wonder how to deal with complaints about conduct that don’t amount to unlawful harassment. Their next steps may be unclear.
Such complaints may be the result of personal conflicts, accidental slights, microaggressions, or minor incidents. Here are some tips on turning what might be a negative experience for one or more employees into something more positive:
- Respond to complaints with an attitude that is welcoming, respectful, and supporting, rather than one of alarm, resistance, or aversion to complaints. Don’t sweep minor complaints under the rug.
- Tell the person who is making the complaint that their issue is being taken seriously, and you’ll take action to stop the negative behaviors.
- Do not look down on an employee who complained about conduct that wasn’t found to be harassing or even inappropriate. Thank them for their courage in coming forward. Try to help all parties feel that your workplace is a positive and respectful place for everyone.
- Avoid retaliating against an employee who made a complaint. Even if the investigation felt like a waste of time, don’t use it as a reason to punish the employee who came forward with the complaint. Retaliation can be unlawful even if the behavior being investigated was found not to be.
Key to remember: If an investigation doesn’t conclude that unlawful harassment occurred, that doesn’t mean it’s over. There’s still work for a manager to do after wrapping up an investigation, regardless of the findings.






















































