Be prepared: Equipping teams for effective incident investigations
Having a well-equipped team ready to respond at a moment's notice is crucial for successful incident investigations. It not only helps identify the root causes but also empowers the team to implement the necessary corrective actions and solutions to prevent similar incidents in the future.
The team
When building a team, it's best to include a diverse group of people, such as supervisors, workers from different areas, safety personnel, and other relevant individuals. This will help leverage their unique expertise and perspectives, leading to better outcomes like thorough investigations and improved prevention strategies.
Training is crucial for the success of a team before an incident occurs. The team should be organized and familiar with investigation procedures, tools, and expected responses. This includes knowing how to:
- Control the scene: Secure the area to ensure the safety of investigators and preserve evidence.
- Identify and collect evidence: Gather all evidence and related information for further review.
- Document and record evidence: Properly document and label collected evidence for easy reference later.
- Determine the root causes: Analyze the evidence to identify the underlying factors that contributed to the incident.
- Develop corrective actions: Based on the root causes, create a plan to address and prevent similar incidents in the future.
- Communicate the findings: Share the investigation findings with relevant stakeholders to ensure awareness and implementation of corrective actions.
The tools
To conduct effective incident investigations, teams utilize various tools and techniques to assess safely and securely what happened, collect pertinent information, record what was learned, and keep the team safe including:
- To secure the scene of an incident, investigators need tools like barriers, cones, caution tape, and signage. These items are important for the safety of investigators and bystanders, as well as for preserving evidence.
- To gather evidence, investigators need items such as cameras for photography and video recording, measuring tapes for accurate measurements, diagnostic tools like air quality and sound level monitors, flashlights for inspecting dark areas, and disposable bags and labels for collecting and preserving samples or evidence.
- To document the findings of an investigation, investigators will need items including a pen, paper, and clipboard for taking notes during interviews and documentation. A calculator may be needed for measurements or calculations. It's also important to have structured incident investigation and witness statement forms that provide a systematic way to record details about the incident, such as the description, location, date, and involved parties. Finally, including a readily available list of contacts or resources is important for quick reference and additional assistance when needed.
- To keep the investigation team safe, it's important to provide them with the necessary personal protective equipment (PPE). The specific PPE needed may vary depending on the nature of the investigation and the organization's protocols. Some common examples of PPE include safety glasses, earplugs, safety shoes, hard hats, and respiratory equipment.
- To ensure a quick and efficient response by your team, it is recommended to follow a few best practices for your tools. First, organize and maintain them in a portable container or bag that can be sealed, ensuring that the kit remains intact and easily accessible. Additionally, consider having multiple kits strategically located in convenient areas to facilitate quick response actions. Lastly, include an inventory checklist within each kit to ensure that all necessary components are present when needed.
Key to remember: By having a well-trained team and readily prepared tools, incident investigations can be more successful in improving safety measures and implementing prevention strategies, ensuring the safety of your workers.