An inclusive workplace starts with civility
What do doughnuts, networking technology, and a giant search engine have in common?
The answer is: Civility.
At the Society for Human Resource Management (SHRM) INCLUSION 2023 conference on October 31 a panel of HR executives discussed how to turn divisiveness in workplaces into inclusiveness by focusing on civility.
The panelists included:
- Marissa Andrada, Board Director, Krispy Kreme;
- Gloria Goins, Chief DE&I Officer, Cisco; and
- Melonie Parker, VP & Chief Diversity Officer, Google.
Their conversation with SHRM Chief Human Resources Officer Jim Link explored how a focus on diversity is not enough – true inclusion, civility, and respect are the keys to a successful company culture.
Company culture and civility
“Creating inclusive culture starts with your values. When you lean back on your purpose and values, you’re able to manage incivility,” said Andrada, who served as Chipotle’s CHRO during COVID-19.
Goins added that a company’s culture is what defines it and holds team members accountable.
“We have allowed our employees to forget what we do every day over weeks and months. We’ve allowed bringing your authentic self to work as an excuse to be disrespectful, rude, or even violent,” said Goins.
Andrada said the solution to that is to be clear about what the company stands for.
“We have to communicate our values,” she said. “Make it a part of every day and how we treat each other.”
That led to a discussion of empathy and treating people the way they want to be treated.
“Have the best intentions at heart for each employee,” Andrada advised the HR practitioners in the audience.
Control what you can control
The panel discussed how employers can prepare now for the upcoming election and the divisiveness it may cause in the workplace.
Companies are our most trusted institutions because they provide people with their pay and benefits, the three executives said. To keep that trust through challenging times, employers should ask themselves:
- How do we care for our employees?
- How do we provide psychological safety?
“Communicate your purpose and values and make sure your employees are taken care of,” Parker said. “At the end of the day, that’s what you can control.”
To conclude the discussion, Link invited attendees to commit to civil conversations at work and tied the request to global events.
“We are witnessing neighboring states in catastrophic conflict, the results of which are already reverberating in communities around the world,” Link said. “While we hope for swift resolution and peaceful outcomes, we must lead with compassion and empathy, and engage in thoughtful and respectful dialogue to ensure that we set the stage for difficult conversations and decisions yet to come.”
Key to remember: A panel of corporate executives addressing the SHRM INCLUSION 2023 conference told its audience of HR practitioners to communicate company values often to reduce divisiveness, increase civility, and achieve true inclusiveness in their workplaces.