Ergo column on OSHA form floated as game changer in warehouse probe
A federal report puts OSHA in the hot seat over its handling of ergonomic hazards at general warehouses and last-mile delivery (LMD) services. The agency is now pressured to add a column for musculoskeletal disorders (MSDs) to the OSHA 300 Form. That’s one of five steps the new report recommends to combat worker ergonomic injuries in these sectors.
The Government Accountability Office (GAO) just completed its investigation in response to a May 2022 request from Representative Bobby Scott (D-VA). The Ranking member of the House Committee on Education and the Workforce had concerns with warehouse and delivery service use of “surveillance tools, algorithm-based performance tracking systems, and/or robotics programs.” The lawmaker wanted to know if the use of these tools negatively impacts worker safety and health.
Technology findings
The 72-page GAO report finds that technologies that increase productivity may improve worker safety. Protections include preventing injuries, detecting unsafe movement, and preventing unsafe driving. At the same time, the report concludes that, depending on how employers use them, these tools may have unintended safety consequences.
Automating tasks means that workers may perform the remaining manual tasks longer or more frequently. When robots bring products to workers, for example, it may increase standing in one place, spurring ergonomic injuries. Workers too may feel pressured to keep pace with robots.
Technologies can track the movement of products, and some employers couple this with algorithms that measure how workers are meeting performance expectations. According to researchers, this dual approach may cause workers to overexert themselves.
GAO surveys asked warehouse and delivery workers how often, if at all, monitoring technologies made it harder for them to work safely. Of warehouse and delivery workers surveyed, over 70 percent of them said this was the case “most of the time” or “all of the time.”
Startling injury data
General warehousing and LMD are among the industries with the highest rates of “serious” injuries, says GAO. A line chart shows general warehousing has up to 2.8 times the rate of private industry. LMD injuries appear up to 4.3 times the rate of private industry.
From 2018 through 2022, the estimated serious injury rates in general warehousing and LMD spiked, according to data. During that period, the serious injury rate for general warehousing and LMD rose by 20 and 23 percent, respectively. Whereas the serious injury rate for private industry overall climbed only 6 percent.
For workers in general warehousing and LMD, overexertion and bodily reaction top the list of causes of serious injuries from 2021 to 2022, followed by contact with objects and equipment. In fact, these workers experienced MSDs at much higher rates (2.36 and 2.79 per 100 workers, respectively) when compared to private industry overall (0.49 per 100).
GAO points finger at OSHA
From October 2017 through September 2023, OSHA issued 2,506 citations to companies in general warehousing and LMD. Only 11 were ergonomic-related, GAO asserts! OSHA officials explain that ergonomic citations under the General Duty Clause of the OSH Act are more challenging to issue. They require more evidence, time, and resources.
In addition, the report found that OSHA officers have “limited” injury data, training, and guidance on ergonomics. Officers took little to no follow-up action after issuing an ergonomic hazard alert letter. OSHA also has no plans to review if officers are effectively identifying ergonomic hazards under its warehouse National Emphasis Program (NEP).
Five steps OSHA can take
GAO made five recommendations for OSHA:
- Add a column for MSDs to OSHA recordkeeping Form 300.
- Provide more ergonomics training to officers who inspect worksites under the NEP.
- Update internal/public guidance on ergonomics.
- Follow up with employers that are issued an ergonomic hazard alert letter.
- Evaluate how well the NEP helps officers identify, assess, and address ergonomic hazards.
OSHA revised the Form 300 log to include a column for MSDs in 2001, but the revision has not gone into effect. In 2003, OSHA deleted the column. The agency has a rulemaking on its long-term agenda to restore the column, but other rules have taken priority. OSHA assures GAO that recent changes to 29 CFR 1904.41 give the agency more data on the prevalence of MSDs.
Some of the recommendations, if implemented, may help protect workers, OSHA admits. The agency plans to provide a future statement about actions it will take in response to the GAO report. OSHA will also review its guidance in the coming year.
Lawmaker wants penalties hike
Representative Scott came away from the report with a different recommendation — for Congress to pass the LET’S Protect Workers Act, H.R. 9137. The bill would raise civil penalties for OSHA violations and extend the statute of limitations for injury/illness recordkeeping to five years.
Key to remember
GAO made recommendations to OSHA to curtail ergonomic injuries in warehouses and LMD. OSHA is contemplating its next move.