Five key steps to an OSHA inspection
An OSHA Compliance Safety and Health Officer (CSHO) arriving at your facility can strike fear into the most experienced safety professionals. Knowing these five steps and how to prepare will help you feel more at ease during the inspection.
1. The opening conference
The CSHO explains what brought them to the site, but may only briefly cover this. The key is knowing the scope of the inspection and what OSHA intends to review. Inspections of accidents or complaints will include requests for programs or documentation related to them.
Decide in advance who will accompany the CSHO during the walkaround and designate backups in case the primary person is not available. At least one person should take notes and photos of what the CSHO examines.
2. The walkaround inspection
A former CSHO said the first three things she noticed included general housekeeping, noise levels, and employee behavior.
Housekeeping: Is the workplace clean or dirty? Is there water or debris on the floor? Are materials improperly stored? There’s a difference between a messy process that’s cleaned regularly, and a workplace that doesn’t make housekeeping a priority. This shows the company’s level of investment in safety.
Noise: Is hearing protection required? Is conversation possible without shouting? Will it make interviews difficult? The CHSO may ask for noise sampling records.
Employee behavior: Did employees scatter when management walked out on the floor? Are they wearing the required PPE? Who is anxious to chat, or not chat, with OSHA?
Maintaining a reasonably clean and safe work environment helps demonstrate your company’s commitment to safety.
3. Employee interviews
Employee interviews help the CSHO determine how safety information trickles down to employees. Interviews can last a few minutes or several hours. Accident victims and witnesses are usually interviewed first, then other employees who perform the same job or work in the same area. The CSHO may select employees or ask the employer to choose.
The CSHO’s goal is to understand management expectations and how safety and health filter to the employee level. The CSHO may ask employees about their role, hazards they encounter, and their training. Multiple interviews help determine if problems are systematic or if one employee is disgruntled.
Employees who feel safe on the job and trust management should handle these interviews very well.
4. Management interviews
Managers get interviewed formally and through questions asked during the walkaround. The CSHO checks management’s involvement in safety to assess the upper half of the company’s safety culture.
Topics of discussion often include training programs and accident corrective actions. This provides a reference point for the CSHO to compare management’s focus to the employee’s awareness, once the walkaround and employee interviews are done.
If managers do not know the answer to a question, they should not guess but may defer to someone else. Managers should never exaggerate or appear deceptive. If the CSHO believes someone is being dishonest, the inspection will not go well for the company.
5. The closing conference
The inspection ends with a closing conference that includes discussing the employer’s rights and responsibilities. The CSHO may note apparent violations but must consult the Area Director before issuing citations, so the closing conference is not a time to argue about possible violations. The CSHO will explain how to request an informal conference or contest a citation and/or penalty.
Key to Remember: Prepare for an OSHA inspection by determining who will accompany the CSHO and reminding managers to answer honestly and defer questions if someone else knows the subject better.























































