Expert Insights: Strength during crisis
Safety managers deal with a lot of stress. The degree became apparent during a recent phone call with a customer. The safety manager had real-time questions following a grisly crash.
Their driver was operating in an urban setting when a bicyclist pulled in front of the commercial motor vehicle. The bicyclist was still alive but not expected to survive.
During my phone call, there was a lot of chaos in the background. The safety manager even put me on hold to take a call from the company’s lawyer. It’s hard to imagine the decisions that had to be made in that moment to make sure the carrier was looking after its driver, following DOT rules, and safeguarding itself from a huge lawsuit.
Processing what I heard
The next day, I received a kind email from the customer thanking me for our help. I never heard back on whether the bicyclist survived.
In addition to the cyclist, I suspect the event was life altering for the driver, safety manager, and every bystander. I thought to myself: There had to have been an emotional aftermath for everyone involved. Post-traumatic stress is a real thing in the trucking industry, especially after deadly crashes. Drivers often leave the industry after horrific events such as this. I hope all who were involved are doing well
Trucking: Not meant for the weary
Those in the transportation industry deal with some really intense moments. Front-line managers have to keep their cool and collect their thoughts; the driver is depending on them for instructions — and maybe even a calming voice.
Hats off to all of you — drivers, managers, and others at the carrier — who must display courage during some difficult circumstances. But take care of yourselves after the trauma and seek support when needed.




















































