Should you ban or confiscate smartphones in the workplace?
In summer 2021, a tornado caused the partial collapse of an Illinois warehouse, killing six. Workers in the warehouse did not have personal cell phones with them, in accordance with company policy, and survivors claimed this prevented them from getting alerts before dangerous weather struck. The company has since changed this policy.
What is your policy on phones?
If your organization has a policy prohibiting employees from using personal smartphones on work time, but employees are regularly caught making calls, sending text messages, or scrolling social media, you may wonder if you should beef up the policy and ban phones entirely.
Or maybe you’ve considered amending your policy to authorize supervisors to confiscate employees’ phones if they see them being used on work time.
Can you do this? Should you?
You may be wise to remember the tornado incident and think again.
Focus on the rules not the phone
After you have thoroughly communicated your policy, the best practice for enforcing it is to focus on employees’ conduct, not their devices.
Use progressive discipline and issue a verbal or written warning the first time you see someone not following the company’s phone policy. That should send a clear message that you are serious about your policy of not allowing phone use during work time. Of course, if the phone was being used due to an emergency, take that into consideration.
Confiscating an employee’s smartphone may seem like an immediate solution, but it could come with a host of problems.
Employees would probably not react well to your taking their personal property. Additionally, taking possession of phones could come with liability. Consider:
- What if confiscated phones are lost or stolen?
- What if someone accesses an employee’s phone and uses information stored on it to commit identity theft?
- What if there is a medical emergency, and an employee would need to use the phone to call 9-1-1?
- What if a loved one having a real emergency had to reach an employee?
- What if a tornado is heading toward your facility?
Key to remember: Instead of seizing phones, use discipline to enforce your phone policy. Employees who know they could be disciplined (up to and including termination) for failing to follow work rules should be as motivated to follow that policy as they would be by the threat of having their phones confiscated.
























































